COVID-19 Relief & Guidance

In connection with Government Regulations relating to the Covid-19 program and the General Guidelines for PT Bank HSBC Indonesia's Retail Business Banking Loans (SMEs), we prepare support and solutions for HSBC Fusion loan customers, who are Small and Medium Enterprise (SME) business practitioners and their businesses affected during the spread of Covid-19.

The list of industries and market sectors that are potentially affected by Covid-19, include:

• Apparel industry
• Furniture industry
• Machinery and related equipment industry
• Food industry
• Paper and paper products industry
• Chemical industry and chemical product
• Rubber industry, rubber and plastic goods
• Beverage industry
• Restaurants
• Printing and reproduction of recording media industry
• Metal industry, not machinery and equipment
• Textile industry
• Tourism
• Other transportation equipment industries
• Airline
• Basic metal industry

For those impacted, here are the support programs and solutions that we're offering:

• Loan Interest rebate equal to 1.5% per year (for 3 (three) months) with minimum interest rate of 10% per year after the return of interest, and/or
• Loan Rescheduling and Restructuring, and/or
• Loan Payment Suspension, and/or
• Loan limit top up (selective)

For program registration and further information, please contact your relationship manager or download the following form by clicking here and submit the filled and completed form to hsbc_fusion_relief_program@hsbc.co.id

In an effort to curb the rapid spreading of COVID-19, we've all been advised to stay indoors and avoid close contact with people. Thankfully, we can buy our groceries, shop for clothes and pay our bills, all on a mobile phone, computer or tablet. And, with the power of technology, you can also do almost all of your everyday banking online now too.

Skip the queues and the crowds, starting with these 4 everyday banking needs.

1. Instant fund transfers

Whether it's splitting the lunch tab or paying your bills, you can use HSBC Internet Banking and HSBC Mobile Banking to make an online money transfer instantly. Make online transfers or payments to saved or new payees, such as your mobile phone bill without using token with our HSBC Fast PayHSBC Fast Pay features.

2. Manage all your accounts in one place

Still holding on to that bank book? That's cool, but did you know that with HSBC Internet BankingHSBC Internet Banking This link will open in a new window you can check your account balance and transaction history without leaving your seat? You can even make changes to your personal details and change your passwords

Also, did you know you can go paperless with your statements? View all of them virtually and feel good about protecting both your personal information and the environment.

3. Open accounts

If you're an existing bank customer, register for HSBC Internet Banking and you'll be able to instantly open certain types of accounts without having to go into the branch. Make transactions in 12 different currencies with HSBC Internet Banking or earn higher interest rates with Online High Rate Savings Account and Time Deposits.

4. Managing your wealth and investments

Whether it's placing Foreign Currency exchange or transacting in Mutual Funds and Government Bonds, keep track of your investment portfolio anytime, anywhere online. It's another way to grow your wealth and make your money work for you seamlessly.

Peace of mind with online banking

We're offering more and more services online but it won't be just time that you save. By doing your banking on your laptop or mobile phone, you can avoid the crowds and queues for peace of mind. Use your extra bandwidth for the things that truly matter: take more time out for your friends and family, get some exercise, or just chill out with a new book. Your time is precious, so don't use it waiting in line.

Bank at the branch that never closes with HSBC Internet Banking, or download the HSBC Mobile Banking app for banking on the go.

Already have HSBC Internet Banking? Download the HSBC Mobile Banking app (download herehere This link will open in a new window for iOS device and herehere This link will open in a new window for Android device) and use for all your banking needs.

Don't have HSBC Internet Banking, yet? Register here

We at HSBC are committed to both serving our customers and protecting the health and well-being of our employees, customers, and communities. We also consider that we all have a role to play in ensuring fill compliance with the government’s order related to the COVID-19.

In accordance with government directions to prevent the spread of the COVID-19 by social distancing, as part of PT Bank HSBC Indonesia's (HBID) effort to safeguard the safety and health of our clients, customers and employees, below are some precautious measures to the branch operation and services we will undertake:

Cut-off Schedule Adjustment for Payment Services

Click hereClick here This link will open in a new window for details on the cut-off schedule adjustment for paymet services of PT Bank HSBC Indonesia in accordance to the Press Release of Bank Indonesia No. 22/24/DKOM dated on 24 March 2020 about the adjustment to the schedule of operational activities and public services of Bank Indonesiam which will be effective from 30 March 2020 until 29 May 2020.

Alternative Solutions for Transactions

Alternative solution for any transaction also available through HSBC Internet BankingHSBC Internet Banking This link will open in a new window, HSBC Mobile Banking (download herehere This link will open in a new window for iOS device and herehere This link will open in a new window for Android device), and HSBC ATMs - including in more than 100,000 ATM Bersama and PRIMA networks, or please contact Contact Centers at 1500 700 (Premier), 1500 808 (Advance, Signature, Platinum, Cashback), 1500 501 (Retail Business Banking/Fusion), and 021-2551 4777 (Corporate Customer).

In accordance with the government directions to prevent the spread of the COVID-19 by social distancing, as part of PT Bank HSBC Indonesia effort to safeguard the safety and health of our clients, we wil make temporary changes related to our Trade Finance services, as follows:

The above service schedule effective as of 30 March 2020 until further notice.

Should you have further query, please contact your relationship manager or phone number 021-29969001 during office hour.

HSBC in collaboration with our insurance partners, committed to help protect you and your family in times of need. Amid uncertainties, we understand family is what you value most. Concerning the Novel Coronavirus outbreak, get protection for existing and new customers with active insurance products.

For more information, please contact your Relationship Manager.

Some fraudsters are trying to cash in on the COVID-19 pandemic by posing as trusted organisations like banks.

They may pretend to offer a safe haven for your money or medical guidance. They'll then try to trick you into making a payment into a safe account, giving personal or financial information.

Cyber criminals are also trying to spread malware through a 'Coronavirus Map' app. It has no intention of providing useful information, but instead is designed to capture user names, passwords, credit card numbers and other sensitive data.

Typically, they'll get in touch through:

• phone calls
• emails
• texts or chats
• social media posts

Here are tips to protect your online security:

• Don't open email links or attachments related to COVID-19 unless you can and have validated the source.
• Don't respond to special offers or promotional offers for products or services related to COVID-19.
• Check the legitimacy of the website you are visiting.

Remember, HSBC will never ask you via social media or e-mail to provide your PINs, passwords, personal details or to move money to a safe account. As a good practice, customers should access www.hsbc.co.id. directly to start an HSBC Internet Banking session and not via a link.

HSBC has never authorized any party to request fundraising support relating to COVID-19 for any reason. Please be careful with fraud in the name of HSBC. All losses incurred will be your full responsiblity.

Should you receive suspicious message from unqualified sources, please contact our Contact Centre at 1500 700 (Premier), 1500 808 (Advance, Signature, Platinum, Cashback), 1500 501 (Retail Business Banking/Fusion), and 021-2551 4777 (Corporate Customer).