Personal

Social Media Community Rules

Community Rules

The HSBC Indonesia X "@HSBC_ID" is an interactive space for customer engagement, information and knowledge. Please remember to follow these simple rules.

PT Bank HSBC Indonesia ("HSBC") strongly recommends that you not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on any social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal data via social media.

We are happy if you share our content and like our page. We do not automatically follow back new fans. If we do follow you, this does not imply endorsement of any kind from HSBC.

We're actively watching what people are saying to and about HSBC on X and value your feedback. However, because of the public nature of the platform, we simply can't respond to or engage on all issues.

HSBC's X represantatives cannot discuss personal account details via Direct Messages on X. If you have an inquiry requiring the sharing of such information, please send us a message through the HSBC Personal Internet Banking or contact us through HSBC Phone Banking.

Posting Guidelines

Please do not post content that promotes, suggests or encourages:

• Gambling or any content related to online casinos, sports books, bingo or poker;
• The manufacture and/or use of firearms/weapons/ammunition or other dangerous materials;
• The use of any illegal drugs, prostitution or pornography;
• Nudity, profanity, adult content or other offensive material;
• Violence; or
• The taking up of arms against any person, government or entity or otherwise challenging or seeking to overthrow any government;

Or otherwise contains:

• Obscene, indecent, defamatory and/or unlawful content;
• Content that infringes upon, or otherwise violates, the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
• Content that is false, misleading or deceptive about the products and services of HSBC;
• Hateful, discriminatory, disparaging or denigrating content, whether directed at an individual, group, or other site users, and whether based upon race, age, gender, disability, sexual orientation, ethnicity, religion, political orientation, national origin, citizenship, ancestry, marital status, veteran status or mental or physical disability or condition;
• Content that uses adversarial or confrontational tactics to impact a product, service, industry or organization;
• Confidential information that violates any obligation of confidentiality;
• Any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; or
• "Spam" advertisements or references to non-HSBC offers, products, services or websites.

Social Media Community Rules

Community Rules

The HSBC Indonesia Facebook Fan Page is an interactive space for customer engagement, information and knowledge. Please remember to follow these simple rules.

PT Bank HSBC Indonesia ("HSBC") strongly recommends that you not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on any social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal data via social media.

We are happy if you share our content and like our page. We do not automatically follow back new fans. If we do like you, this does not imply endorsement of any kind from HSBC.

We're actively watching what people are saying to and about HSBC on Facebook and value your feedback. However, because of the public nature of the platform, we simply can't respond to or engage on all issues.

HSBC's Facebook presences cannot discuss personal account details via Direct Messages on Facebook. If you have an inquiry requiring the sharing of such information, please send us a message through the HSBC Personal Internet Banking or contact us through HSBC Phone Banking.

Guidelines for giving feedback

Please do not post content that promotes, suggests or encourages:

• Gambling or any content related to online casinos, sports books, bingo or poker;
• The manufacture and/or use of firearms/weapons/ammunition or other dangerous materials;
• The use of any illegal drugs, prostitution or pornography;
• Nudity, profanity, adult content or other offensive material;
• Violence; or
• The taking up of arms against any person, government or entity or otherwise challenging or seeking to overthrow any government;

Or otherwise contains:

• Obscene, indecent, defamatory and/or unlawful content;
• Content that infringes upon, or otherwise violates, the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
• Content that is false, misleading or deceptive about the products and services of HSBC;
• Hateful, discriminatory, disparaging or denigrating content, whether directed at an individual, group, or other site users, and whether based upon race, age, gender, disability, sexual orientation, ethnicity, religion, political orientation, national origin, citizenship, ancestry, marital status, veteran status or mental or physical disability or condition;
• Content that uses adversarial or confrontational tactics to impact a product, service, industry or organization;
• Confidential information that violates any obligation of confidentiality;
• Any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; or
• "Spam" advertisements or references to non-HSBC offers, products, services or websites.

Social Media Terms and Conditions

PT Bank HSBC Indonesia ("HSBC") operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for Indonesia customers and designed for use in Indonesia. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.

HSBC is merely responsible for information that we have posted ourselves in this sites. Any information posted by third party on those sites shall be the responsibility of the party providing the information. We do not endorse the social media sites themselves, their products or services, or any information posted on them by third parties or other users. The terms of use and policies of the social media sites used by HSBC (e.g. X) also apply to your use of HSBC's channels and pages, and you should ensure that you follow these terms of use and policies as well as those of HSBC that can be accessed here (Social Media Terms of Use; www.hsbc.co.id General Terms of Use). You agree that you will not engage in any activities related to this site that are contrary to applicable law, regulation or the terms of any agreements you may have with HSBC.

The content and material on this site is for informational purposes only and is not intended as an offer or solicitation for the purchase of HSBC stock, securities or any financial instrument, product or service. HSBC doesn't give investment, tax or other professional advice via social media sites. Any communication between you and HSBC on this site does not alter, change or supersede any of the agreements you may have with us as a customer. When you engage with HSBC via social media, your personal data may be stored on that social media site's servers, which are outside the control of HSBC.

For further information about how we use your personal data, please see our Privacy Policy. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss personal account information or financial arrangements. HSBC will not ask you to share personal, account or security information via social media sites, and you should not post such information on those channels. You are permitted to share and comment on content that we post to our social media sites, provided that you do not alter it and that you cite us as the source of that content. All original content that we post on our social media sites is the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC intellectual property. The user is fully acknowledge and accept the possibility of damages arising out of or in connection with the use of this site or a linked site or with the delay or inability to use this site or a linked site, whether or not HSBC is made aware of the possibility of such damages.

This limitation includes, but is not limited to, the transmission of any viruses, data or harmful code that may affect a user's equipment, any incompatibility between this site's files and the user's browser or other site accessing program, or any failure of any electronic or telephone equipment, communication or connection lines, unauthorised access, theft, operator errors, or any force majeure. HSBC does not guarantee continuous, uninterrupted or secure access to this site or a linked site. The content, accuracy, opinions expressed and other links provided by the linked sites are not necessarily investigated, verified, monitored or endorsed by HSBC. The information, software, products and description of services published on the site or a linked site may include inaccuracies or typographical errors, and HSBC and/or HSBC members specifically disclaim any liability for such inaccuracies or errors. Changes are periodically made to the information on the site and linked sites. HSBC may make improvements or changes to the site at any time.

The user is fully acknowledge and accept on the possibility of any suspension, modification or cancellation of the site, technical issues, submissions received or posted, including liability for personal injury, death, damages or loss and other possibilities. Furthermore, by entering, viewing, accessing, downloading items from, browsing or otherwise using this site, you agree to indemnify, defend and hold harmless HSBC, its agents, service providers and their respective parents, and its and their subsidiaries, affiliates, successors, licensees and assigns, and each of their directors, officers, agents, equity holders and employees, from and against any and all claims, losses, costs, damages, liabilities and costs and expenses (including reasonable attorneys' fees and costs) which arise out of any breach of these terms and conditions or your comment submissions.

HSBC's following of any other X user or reposting or sharing of any third-party content does not equal endorsement.

HSBC currently operates the following official X stream(s) in Indonesia: @HSBC_ID

Social Media Terms of Use

PT Bank HSBC Indonesia ("HSBC") operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for Indonesian customers. We monitor and record comments and posts made on these channels, pages and accounts about HSBC so that we can improve our services.

HSBC is merely responsible for information that we have posted ourselves. Any information posted by third party on those sites shall be the responsibility of the party providing the information. We do not endorse the social media sites themselves, or any information posted on them by third parties or other users.

You should ensure that you comply with the Terms and the community rules ("Community Rules"). You agree that you will not engage in any activities related to these sites that are contrary to any laws, regulations, the Terms or the Community Rules. We reserve the right to block your access to, or use of, our social media sites for any reason including, without limitation, when we believe on reasonable grounds that you may be in breach of any laws, regulations, the Terms or the Community Rules.

HSBC doesn't give investment, tax, financial product or other professional advice via social media sites. Before making investment decisions, you should refer to the Site and consider (with or without the assistance of an adviser) the information on the Site having regard to your objectives, financial situation and needs. You should also obtain the disclosure document relating to a product referred to on the Site prior to making any decision about whether to acquire the product.

When you engage with HSBC via social media your personal information may be stored on that social media site's servers, which are outside the control of HSBC and may be outside Indonesia. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss your products or financial arrangements. HSBC will not ask you to share personal, account or security information via social media sites, and you should not post such information on any of those channels, pages and accounts.

HSBC regularly updates and monitors our social media accounts and welcomes feedback and ideas submitted via these channels. HSBC endeavours to join the conversation whenever possible, however cannot guarantee to read or reply to all messages sent to official HSBC social media accounts.

Emerging themes and helpful suggestions are passed to the relevant people within HSBC for consideration, but no guarantee is made that any proposals will be acted upon.

X

HSBC currently operates the following official X streams in Indonesia: @HSBC_ID

HSBC's following of any other X user or reposting or sharing of any third-party content does not imply any kind of endorsement.