Personal

Myinfo Page

At HSBC, we are committed to protect costumers from risk of fraud and financial crime. Thus, to have secured and convenient banking transaction and comply with Bank Indonesia Regulation regarding Implementation of Anti Money Laundering Program and Terrorism Funding Prevention, kindly ensure that you have updated your personal information.

Please contact HSBC Phone Banking Service to update the following personal information:

  • Data in your identity card (Electronic ID for Indonesia Nationality / Passport & KITAS for Foreign Nationality)
  • Indonesia Tax ID Number (if relevant)
  • Address of Correspondence
  • Current mobile phone number
  • Current email address
  • Other Data (Employment Status, Yearly Income, etc.)

HSBC Phone Banking Service

1500 700 (can be accessed from Indonesia) or (6221) 2551 4722 (can be accessed from overseas) for HSBC Premier and HSBC Premier MasterCard Credit Card Customer.

1500 808 (can be accessed from Indonesia) or (6221) 2552 6603 (can be accessed from overseas) for HSBC Advance and other HSBC Credit Card Customer.

For other ways to reach us, click here

PT Bank HSBC Indonesia is registered and supervised by Financial Services Authority (OJK), Bank Indonesia (BI)
and also a participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program