HSBC Indonesia retail banking transfer

Following a strategic review in July 2025, we decided to transfer our retail banking and wealth management (IWPB) business in Indonesia to OCBC. The transition will include the bank accounts, credit cards, and retail loans of about 336,000 valued customers.

We believe OCBC is best placed to invest in this business and help it grow, which is the best outcome for you, our operations, and our team. This move is purely strategic and doesn’t reflect at all on the great performance of our wealth management team.

Not at all. This is a strategic business decision by the HSBC Group to simplify how we operate. We’re shifting our focus to areas where we have a clear competitive edge and the biggest opportunities to grow and support our clients.

The move includes bank accounts, credit cards, and retail loans for about 336,000 customers.

Our strategic review showed that transferring the business to OCBC offers the best outcome for HSBC Indonesia’s retail operations, our customers and our colleagues. OCBC has the right focus and resources to invest heavily in growing your accounts and services.

For now, absolutely nothing changes, and you don’t need to take any action. You can continue to use your HSBC accounts exactly as you do today. Your current product terms, agreements, and services remain the same.

We expect to complete the official transfer to OCBC in the first half of 2027, depending on regulatory approvals. We’ll reach out to you with all the details over the coming months.

There’s no need to switch. You’ll continue to get the same products and services as usual.

We’ll give you regular updates to make sure your eventual move to OCBC is completely seamless.

No, it doesn’t. Our Indonesian Corporate and Institutional Banking (CIB) business isn’t part of this decision and remains a vital part of HSBC’s international network.

We’re fully committed to supporting our corporate clients and driving economic growth in Indonesia and across Southeast Asia.

If you’re an HSBC Premier customer in Indonesia, this announcement will eventually affect some of the benefits, products, and services you use outside the country.

We’ll update you soon on what those changes are. Until then, you can keep banking with us as normal.

We intend to keep your current HSBC Relationship Manager in place to take care of you during this transition. As we get closer to the moving date, we’ll let you know clearly about how your accounts and RM will transfer to OCBC.

We’ll keep you fully informed about exact timelines and next steps throughout this transition.

Once we share these dates, if you still prefer to close your account, you can do so by visiting your nearest branch. Feel free to reach out to our Contact Centre, and we’ll guide you through our standard account closing process.

We expect to wrap up the transfer in the first half of 2027, subject to regulatory approvals. We’ll stay in touch and send regular updates to all customers well before the transaction closes.

We’ll share specific details on how we’ll handle existing OCBC accounts before the final transfer date in the first half of 2027. This is subject to regulatory approval.