Overview

HSBC understand that your time is important, therefore HSBC Internet Banking provides convenience on managing your financial necessity with features that can help you to manage your investment, execute banking transactions and access your HSBC account worldwide in one screen.

HSBC Internet Banking provides you with effective, secure and cost efficient online banking transactions.

Features

Term Deposit in Rupiah and Foreign Exchange Open Term Deposit in 12 major currencies Manages your Term Deposit maturity	Mutual Fund Flexibility on managing your Mutual Fund investment: Subscribe/top up Mutual Fund starts from IDR. 500,000. Lower Unit administration fee up to 45% for Mutual Fund subscribe/top up Choices to top up your Mutual Fund investment based on your needs Switching your Mutual Fund based on your investment needs Mutual Fund redemption More info You can do online assessment to understand your risk profile prior doing investment via Online RPQ (Risk Profiling Questionnaire) HSBC Internet Banking	Wealth Dashboard Platform on HSBC Internet Banking portal that enable Customer to have portfolio analysis on the investment, therefore Customer will able to make decision on the investment based on their needs.
E-SBN Online Initial Public Offering (IPO) of Government Bond order via HSBC Internet Banking.		Global View & Global Transfer Access to manage all your account in one single screen and ease to transfer your fund to your account in HSBC overseas.

HSBC Fast Pay

Domestic & Overseas Money Transfer

Credit Card

Bill Payment

Mobile Phone prepaid top up

Top up e-Wallet

Information & Services

Receive electronic statement of your savings and credit card statements through your HSBC Internet Banking and enjoy the following benefits:

1. View, download or print your e-statement.
2. View, download and print the last 24 months of bank account statements online.
3. View, download and print the last 11 months of credit card statements online.
4. Receive e-mail reminders sent right to your personal e-mail address whenever a new e-statement is available.
5. Eliminate paper statements to help reduce paper waste and conserve the environment.

This e-statement facility is available to you absolutely FREE.

See our e-statement demo to learn how to register for this service and access your e-statements.

Stay on top on your banking activities by receiving SMS alerts for selected transactions and SMS reminders for payment due dates and term deposit end dates. You can even set the option to receive a mini-statement via SMS. Simply register for our free Mobile Alert Service by doing the following:

Step 1 – Click Alert Services in the box on the left
Step 2 – Select which account you would like to receive SMS notifications for
Step 3 – Select the alert types and enter additional details to define when the SMS alerts will be triggered
Step 4 – Click the Setup button to activate.

Seeking any inquiries on your banking transactions or need any other banking informations ? Send your messages through HSBC Bank Mail features.

Tariff

Feature	HSBC Internet Banking/HSBC Mobile Banking		Branch
	Advance Customer	Premier Customer	Advance Customer	Premier Customer
Telegraphic Transfer (not including correspondence charges)
Involving currency exchange	IDR 50,000	IDR 35,000	IDR 75,000	IDR 50,000
No currency exchange	0.125% (min US$10 max US$100)	0.125% (min US$10 max US$75)	0.125% (min US$10 max US$125)	0.125% (min US$10 max US$100)
If customer (remitter) bears all charges, including correspondence charges:
For USD TT-OURKlik di sini untuk pergi ke catatan kaki7	US$25 plus the tariff aboveGo to footnote1	US$25 plus the tariff aboveGo to footnote1	US$25 plus the tariff aboveGo to footnote1	US$25 plus the tariff aboveGo to footnote1
For non USD TT-OURKlik di sini untuk pergi ke catatan kaki7	Equivalent to US$30 plus the tariff aboveGo to footnote2	Equivalent to US$30 plus the tariff aboveGo to footnote2	Equivalent to US$30 plus the tariff aboveGo to footnote2	Equivalent to US$30 plus the tariff aboveGo to footnote2
Interbank Transfer via SKN	Free	Free	IDR 2,900	IDR 2,900
Interbank Transfer via RTGS	IDR 30,000	IDR 25,000	IDR 30,000	IDR 30,000
Online Realtime Transfer	Free up to 30 transactions / month. Next transactions cost IDR 7,500 / transaction	Free
Top up e-Wallet	Free of bank administration feeGo to footnote8 up to 30 transactions/month. Next transactions cost IDR7,500/ transaction	Free of bank administration feeGo to footnote8
Global TransferGo to footnote5	US$7	Free	Not available	Not available
HSBC Domestic Transfer	Free	Free	Free	Free
e-statementGo to footnote5	Free	Free	Not available	Not available
BI-FastGo to footnote9	Free	Free
Bank Statement Print RequestGo to footnote5 (fee per statement)
Last 3 months	Free	Free	IDR 10,000	Free
Last 4 to 6 months	Free	Free	IDR 30,000	Free
Last 7 to 12 months	Free	Free	IDR 50,000	Free
12 months +	Free	Free	IDR 100,000	IDR 100,000
Telecommunications Provider Prepaid Top-Up
XL	IDR 1,500	IDR 1,500	Not Available	Not Available
Telkomsel	IDR 1,500	IDR 1,500	Not Available	Not Available
Indosat	IDR 1,500	IDR 1,500	Not Available	Not Available
Telecommunication Provider Postpaid
XL	Free	Free	Not Available	Not Available
Telkomsel	IDR 1,750	IDR 1,750	Not Available	Not Available
Indosat	Free	Free	Not Available	Not Available

 

Transaction Limits via HSBC Internet Banking

Getting started with HSBC Internet Banking

You can register using either your ATM Card, Debit Card or Credit Card Number, or your Phone Banking Number (PBN) accompanied by its unique Personal Identification Number (PIN).

Follow the few steps below or see the online registration demo to guide you through the Internet Banking registration process:

Step 1	Register here or alternatively go to the HSBC homepage and click on the "Register" button under "Internet Banking" in the right top corner.
Step 2	Select either Debit Card or Phone Banking or Credit Card from the "Type of Registration Method" drop-down list, then enter the following appropriate to your selection: ATM Card Number, Debit Card, ATM Card Issue Number and ATM PIN. PBN Number and PBN PIN. Credit Card Number and Credit Card ATM PIN.
Step 3	Set-up your personalised Username, Primary and Secondary passwords and your two Security Question and Answers.
Step 4	Enter your email address.
Step 5	Once you have completed steps 1-4, you can log on to HSBC Internet Banking for the first time using your username and your primary and secondary passwords. If you are holding a Premier/Advance or Personal Banking account and you haven't yet received your Security Device when you opened your account, you can order your Security Device via HSBC Internet Banking. Security Device will be sent to your register address on HSBC system.
Step 6	If you do not have HSBC Debit Card, Credit Card or Phone Banking Number, please drop by to your local HSBC Branch and our staff member will help you to register HSBC Internet Banking

Multi-layer Verification

We are committed to providing good level of security for your added peace of mind. The introduction of Security Device technology adds an important layer of protection to your HSBC Internet Banking account, keeping it safe from unauthorised access. The physical device provides one of the most successfully secure environments for your transactions, while being flexible and portable enough to not cause any inconvenience to your daily activities.

The Security Device is a small, digital authentication device that generates a an ever changing, single-use six digit Security Code for performing certain activities and transactions such as 3^rd party transfers from within your HSBC Internet Banking account. When you activate your Security Device it becomes unique only to you and no other Security Device can be used to generate one time security codes for your transactions.

Secure Sessions & Automated Session Time-Outs

We use 128-bit Secure Socket Layer (SSL) encryption technology, which has long been the industry standard, for each of your HSBC Internet Banking sessions to encrypt your personal data before it leaves your secured environment. Depending on your browser settings, a pop-up window will appear to remind you that you will be entering a secured section of the HSBC website.

As an additional security measure, our system will automatically log you off when it has detected no activity on your account after a certain time frame. These session time-outs will help to protect you in the event you forget to log-off, or when you unintentionally leave your computer unattended while your HSBC Internet Banking session is still active.

1. What to do if I have forgotten my Username?
   Please call the HSBC Call Centre where a staff member will assist you.
2. What to do if I have forgotten my Password?
   You can reset it directly from the HSBC homepage, click here to reset it now.
3. Why do I need an Online Security Device?
   We made the decision to introduce the Online Security Device technology, in addition to username and password requirements, to offer the best protection available against any potential threat of identity theft and cybercrime. The Online Security Device will generate a Security Code which is required each and every time you would like to perform certain transactions such as when moving funds from out of your account to a third party. The Online Security Device provides an enhanced level of security for these kinds of transactions as it will require a 2-step authentication process for it to go ahead.
   
4. How do I use the Online Security Device?
   For certain online transactions you will be required to input the Security Code generated by your Online Security Device. Simply click the button on the device, and a unique six-digit Security Code will be displayed.
5. Does the battery need replacing?
   The battery will last for around five years with standard usage. A low battery level will be indicated by "BATT" on the LCD display if the battery is running low. Should you receive this indicator on your display, please contact our Call Centre to order a replacement Online Security Device.
6. What should I do if the Security Code is not accepted?
   For security reasons, the unique six-digit Security Code is only considered valid for a certain period of time. If you input an expired Security Code, you will receive an error message. Please press the green button on the device to obtain a new Security Code to perform the transaction. If the problem persists, please contact our Call Centre for further assistance.
7. I am a frequent traveller; can I use the Online Security Device with Internet Banking from overseas?
   You can use the Online Security Device to perform HSBC Internet Banking regardless of your location. The Online Security Device has been designed to be small, light and easily transportable. If you typically use our online services from more than one location, we suggest that you attach your Online Security Device to an item that you are unlikely to leave behind such as your keys, mobile phone, handbag or briefcase
8. Can I have more than 1 Online Security Device for the same account?
   For your increased protection, only one Online Security Device can be activated to one User ID at any time. Every Online Security Device is unique and cannot be duplicated. Only the individual in possession of the device can access transactions in the account that require a security code. This means that a user can only have one Online Security Device to access full internet banking services and only one Online Security Device can be linked to an Internet Banking account at any one time. This will prevent criminals from obtaining additional Online Security Devices to access unauthorized accounts.
9. Are all accounts accessible via HSBC Internet Banking?
   No. For example, joint accounts which would require both account holders to sign-in simultaneously are not available, and loan accounts can only be viewed and not interacted with.
10. Why are my fund transfers always coming back as not successful?
    When a case happened due transaction exceeding customer transfer limit, customer may able to request for increase daily transfer limit by visiting our nearest branches or contact our phone banking services 1500-808 (accessible from all cities in Indonesia) or 62-21-25526603 (from overseas).
    Please click here for Internet Banking - Tariff and Limit details.
11. Do I receive some kind of receipt to confirm a fund transfer has been made successfully?
    For your security, all transfers require your confirmation before the transaction takes place. Only upon clicking Confirm on the confirmation page will the transfer instruction be processed. For each successful transfer, you will be given a unique Transaction Reference receipt. This reference is your proof that the transfer instruction has been accepted and processed. You will find this reference on the Acknowledgement page.