Personal

ATM - Security Tips Page

Security tips

We have always been committed to providing the upmost protection for your banking transactions. We only incorporate the latest advances in digital security technology available to secure your transactions while at an HSBC ATM. Your ATM card and all of our ATM machines are all fitted with "anti-skimming technology" to protect you from not only unauthorized financial transactions, but also your personal information. You are safe from efforts of identity theft: your identity is always yours and yours only, while using our HSBC ATMs.

For added security and for your own peace of mind, all of our ATM locations are equipped with a 24-hour security camera. Our HSBC Security Officers are also regularly on patrol at all our locations and are more than happy to assist in the event you have concerns or notice suspicious activity.

Here are some useful tips to further safeguard your card and ATM experience:

  1. Sign the back of the card the moment you receive it before storing it in a secure location
  2. Never disclose your PIN to anyone and avoid writing it down
  3. Regularly change your ATM PIN
  4. Use a different PIN number for each ATM card (if applicable)
  5. Pay attention to your surroundings before, during and after you perform ATM transactions
  6. Cover the ATM keypad when you enter your PIN.
  7. Secure your ATM receipts and regularly check your balance.
  8. Immediately call 24-hour HSBC Phone Banking service if you notice any suspicious transactions on your account.

For more detailed information about security, please call our 24-hour Phone Banking services where a friendly staff member will be happy to address any of your concerns

Call Us

1500 808

Or (+6221) 2552 6603
(if you are calling from overseas)

HSBC Fusion

1500 501

HSBC Premier

1500 700

Or (+6221) 2551 4722
(if you are calling from overseas)

For other ways to reach us, click here



If you have a previously saved HSBC Credit Card Online Application you may resume here

More info

PT Bank HSBC Indonesia is registered and supervised by Financial Services Authority (OJK) and Bank Indonesia (BI), and is a participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program.
The maximum amount of savings guaranteed by LPS is IDR 2 billion per customer per bank.