Special Relief Program COVID-19

With the outbreak of Novel-Coronavirus (COVID-19), we understand that many Customers are affected. PT Bank HSBC Indonesia ("Bank") is here to help our customers get through these challenging times. In line with the direction of the Otoritas Jasa Keuangan (OJK) regarding the National Economic Stimulus as "Kebijakan Countercyclical Dampak Penyebaran Coronavirus Disease 2019", we have our Special Relief Program Covid-19 to assist you with financial relief, subject to terms and conditions of the Bank.

This program is offered only to customers that have been affected due to illness or have experienced financial difficulties in the industries specified by the government. Therefore, the bank is allowing customers to apply for various programs including, but not limited to, interest rate rebates and loan rescheduling, in accordance to the Bank's terms and conditions (subject to change) and aligned to the guidance of the Otoritas Jasa Keunangan and Bank Indonesia.

Steps to Apply for Special Relief Program COVID-19

Terms and Conditions for Special Relief Program COVID-19

1. The Covid-19 Impact Financing Relief Program (Special Relief Program) is a special payment relief program provided to individual customer who has Credit Card, Flexi Credit, Personal Installment Loan (PIL) or Mortgage (KPR) facilities at PT Bank HSBC Indonesia ("Bank") affected by health and financial impacts of the Covid-19 pandemic ("Customer"), hereinafter referred to as "Program".
2. The form of financial relief that can be provided to the customer, among others, the reduction of interest rate and rescheduling of customer's obligation payment, whereas Customer will be reported in Sistem Layanan Informasi Keuangan (SLIK) as recipient of restructured facility due to COVID-19 impact, based on guideline from Otoritas Jasa Keuangan (OJK).
3. This program applies to Customer who is impacted by health or financial difficulties which mainly refer to industrial sector affected by Covid-19 pandemic set by the government from 16 March 2020.
4. To join this Program, the Customer must apply through Bank's official website and send the supporting document and/or confirmation required by the Bank in full within 5 (five) business days since application date, to Bank's email address which will be notified to the Customer.
5. In the case the Bank does not receive the supporting documents/confirmation as required at number 4 then the application will be considered void.
6. Once the required documents/confirmation are fully accepted, the Bank reserve the right to verify and contact the Customer between 5 (five) until 7 (seven) business days to the customer's phone number and/or email registered in the Bank's system to provide confirmation whether the application is approved or not.
7. The Customer authorizes the Bank and/or third party in cooperation with the Bank including contacting any sources which are appropriate according to the Bank to check the correctness of information that the Customer has provided in connection with this application.
8. The Customer agrees that the Bank is authorized to perform data updates according to the data submitted by Customers when applying to this Program.
9. The Customer acknowledges that the Bank at its discretion may accept, refuse or provide any other form of relief that is different from the relief applied by the Customer, in which the Bank's decision shall be notified to the Customer.
10. Financial relief can only be provided 1 (one) time for each credit facility owned by the Customer (Credit Card/Flexi Credit/Personal Installment Loan/Mortgage).
11. The Bank is authorized to change the Program at any time with prior notice following the development of situation, as well as referral from Otoritas Jasa Keuangan and Bank Indonesia, including and not limited to the criteria, process and interest rate.
12. If during the process there is due bill, then the Customer must pay the bill in accordance with the bill that has been due.
13. For Credit Card customer: customer's obligation to be considered in the Program are transactions that have been recorded (posted) on the Bank's system. Transactions from Merchant Acquire that have not been recorded (unposted) on the Bank's system will go to next month's billing statement and must be paid normally.

Document Requirements

To find out the document requirements for the COVID-19 Special Relief Program application, please select your condition using the dropdown options below:

Application Form

Click here to apply for Special Relief Program COVID-19

World Trade Centre 1, Lantai 8-9
Jl. Jendral Sudirman Kav. 29-31
Jakarta 12920
Indonesia