HSBC Indonesia Mobile Banking app

Currently mobile banking can be accessed by customers with existing HSBC Indonesia savings accounts. Features for HSBC credit card-only customers will be updated to the app in the future.

You can access banking services on the HSBC Indonesia app 24/7, except when system maintenance is ongoing. You may check system maintenance service on the log-on page in the app.

In profile menu, select 'Manage security' and choose 'Change PIN'. In this menu you can change or reset your PIN.

You can use the app without using a hard-token device.

To change your personal information you need to call our Contact Centre or visit your nearest branch.

Before binding the app to a new device, you need to remove your existing device information using the 'Manage device' menu within the app.

If you've lost your device, call our Contact Centre for device removal help before attempting to log on from another device.

You can activate biometrics log-on feature on iOS and supported Android devices when you log on for the first time or via the 'Manage security' menu within the app.

Language in the app will adhere to the one currently used on your device. To change it, please change your device language via device settings.

The log-off button can be found on the top right corner of the app's home page.

You will be automatically logged off from the app after idling for 15 minutes.

To get your username call our Contact Centre or visit your nearest branch.

A mobile banking password is required to access and keep your HSBC Indonesia app account secure.

After entering your online banking user ID, select 'Password and SMS activation code' as your activation method when prompted. You may be asked to input your password directly if you don't have any security device registered.

Input your mobile banking password and follow the instructions to send the activation code to your registered mobile number. Once activation code confirmed, your account will be activated on HSBC Indonesia Mobile Banking.

When prompted to input your PIN, select 'Forgot your PIN?' and proceed by verifying your identity with either 'Security code' or 'Password and SMS activation code'.

If you choose 'Password and SMS activation code', input your mobile banking password and then you will be requested to enter the activation code sent to your mobile number. You will then be asked to create a new PIN.

To log on to HSBC Indonesia app, you'll be prompted to authenticate using hard-token or OTP verification to registered mobile number (OTP features to be implemented soon). This authentication process will bind your HSBC Indonesia Mobile Banking account to your current device. While bound to your device, your account can't be logged on from any other device.

No, the term deposit maturity update function is not available at the moment. To do this, visit your nearest HSBC branch.

You can top up your eWallet using the 'Pay & Transfer' menu, and select 'Top up eWallet' under transfer type. After eWallet selection, input your registered number and proceed transfer as usual.

Yes, by using the transfer feature. You can also transfer to your own international HSBC account using Global Transfer.

Your internal HSBC account must first already be linked to your HSBC Indonesia account. At the moment, this linking process can be done via online banking. For linked accounts, you can directly select your international HSBC account as the recipient from beneficiary account list when doing transfers.

Yes. The indicative exchange rate is displayed in real time after you input the transaction amount. If there's any change in exchange rate before transaction successfully confirmed, you will be prompted to re-confirm your transaction.

Yes. Every time you transfer you can set the transfer date after inputting the transfer amount and beneficiary account number. You do this by clicking the calendar icon within the same page.

You can also schedule recurring transfers. Switch on the 'Recurring Transfer' toggle once you've inputted the transfer amount and the beneficiary account number in the same page.

Plus, you can check the list of scheduled transfers under the 'Managed Future Transfer' menu.

To cancel a scheduled transfer, go to the 'Manage Future Transfer' menu. Choose a scheduled transfer and select 'Remove' button. The removed transfer will disappear from the scheduled transfer list.

Yes. Simply log on to the HSBC Indonesia Mobile Banking app, select your credit card from the account list, tap 'Manage cards' and then tap 'Activate' and follow the on-screen instructions.

Once you've successfully completed the activation steps, your credit card will be ready to use immediately.

All new HSBC credit cards, including cards that are renewed or replaced, can be activated through the app.

Yes, the primary cardholder can activate their additional cards through the app.

Log on to the app, select your desired credit card from the account list, tap ‘Manage cards’, then select ‘Set PIN’ and follow the on-screen instructions.

The set / reset PIN function is available for all new HSBC credit cards, including cards that have been renewed or replaced.