Feature Guideline HSBC Indonesia Mobile Banking

Feature Guideline HSBC Indonesia Mobile Banking

Manage your banking transaction with ease and convenience, all in one app

Steps for HSBC Mobile Banking Registration

For customers who do not have access to HSBC Internet Banking

Step 1

Download HSBC Indonesia Mobile Banking then select "No" to start registration.

Step 2

Verify using any of the information you have (debit card number/phone banking ID number/credit card number).

Please note for customers who have both debit and credit cards, please use your active debit card number for registration

Step 3

Enter the OTP code sent to your mobile number that is registered with the bank for activation.

Step 4

Create username and password to access HSBC Indonesia Mobile Banking.
Do not share your information with anyone.

For customers who have access to HSBC Internet Banking

Step 1

Download the HSBC Indonesia Mobile Banking Application. Select "Yes" on the following page and enter your HSBC Internet Banking username.

Step 2
For verification proccess, you can:

  1. Using Token: Select "Security Code".

  2. Not Using Token: Select "Password and SMS activation code".

Step 3

Follow these steps if you are:

  1. Using Token: Please follow the next steps to create a PIN and password for HSBC Indonesia Mobile Banking.

  1. Not Using Token: Click "Forgot Password" and create a new password for HSBC Indonesia Mobile Banking.

Step 4

If you are not using token, you will receive a reference code. Please call HSBC Contact Center for verification.

Steps to Open Savings Account

Open High Rate Saving Account

Step 1

On the Home menu, click "Open savings account" and select "Online High Rate Savings Account".

Step 2

Before clicking the "Continue" button, ensure you have read the information in "Check interest rate and minimum deposit amount".

Step 3

Complete your deposit information and click the "Continue" button.

Step 4

Review the information you have input as well as read and agree to the applicable terms and conditions.
If all the information is accurate, click the "Confirm" button to complete the High Rate Savings account opening process

Open Time Deposit

Step 1

On the Home menu, click "Open term deposit".

Step 2

Before clicking the "Continue" button, ensure you have read the information in "Check interest rate and minimum deposit amount".

Step 3

Complete the deposit information based on your requirements and click the "Continue" button.

Step 4

Review your deposit details as well as read and agree to the applicable terms and conditions.
If all the information is accurate, click the "Confirm" button to complete the deposit account opening process.

Open Multicurrency Account

Step 1

On the Home menu, click "Open saving account" and select "Multi Currency Account Bundle".

Step 2

Before clicking the "Continue" button, ensure you have read the information in "Check interest rate and minimum deposit amount".

Step 3

There are 12 currencies available that can be selected depending on your needs.

Step 4

Select the currency and complete the nominal according to your needs. Next, click the "Continue" button.

Step 5

Review the information you have input as well as read and agree to the applicable terms and conditions. If all the information is accurate, click the "Confirm" button to complete the multi currency account opening process.

Steps for Transfers and Check Account Transactions

Domestic Transfer

BI-FAST

Enjoy free transfers with transaction limit of up to IDR 1 billion per day to any account and at any time with BI-FAST. Follow these steps:

Step 1

On the Pay & Transfer menu, click the "Pay & transfer" button. Then, select the account you would like to use.

Step 2

Select the Your payees tab and click the "Add a new payee" button.
Then, select "Add a new payee" to continue the transaction.

Step 3

Select BI-FAST. You can choose the BI-FAST account type depending on the account for your transfers. Then, complete the information and click the "Check payee details" button.

Step 4

Complete the information based on your requirements, then click the "Continue" button.

Step 5

Review the information that you have input. If all the information is accurate, click the "Confirm" button to complete transfer process using BI-FAST.

SKN/RTGS

Enjoy transfers with transaction limits of up to IDR 1 billion per day to any account with SKN/RTGS. Please note that transfer fees per transaction and cut-off time for making transfers apply. More information here

Step 1

On the Pay & Transfer menu, click the "Pay & transfer" button. Then, select the account you would like to use.

Step 2

Select the Your payees tab and click the "Add a new payee" button.
Then, select "Add a new payee" to continue the transaction.

Step 3

Select SKN/RTGS, then complete the information of the account for your transfers and click the "Check payee details" button.

Step 4

Complete the information based on your requirements.
then click the "Continue" button.

Step 5

Review the information that you have input. If all the information is accurate, click the "Confirm" button to complete transfer process using SKN/RTGS

e-Wallet

Step 1

On the Pay & Transfer menu, click the "Pay & transfer" button. Then, select the account you would like to use.

Step 2

Select the Your payees tab and click the "Add a new payee" button.
Then, select "Add a new payee" to continue the transaction.

Step 3

Select e-wallet, then complete the information of the account for your transfers and click the "Check payee details" button.

Step 4

Complete the information based on your requirements, then click the "Continue" button.

Step 5

Review the information that you have input. If all the information is accurate, click the "Confirm" button to complete transfer process to e-wallet.

More about E-wallet

International Transfer

Global View Linking

Monitor your HSBC accounts across countries conveniently. Follow these steps to link your accounts:

Step 1

Login to other country's HSBC Internet Banking to start.
In the Account Service menu, select "Manage global accounts" and click "Add/Remove your country/territory".

Step 2

Select "Indonesia" as the destination country for linking, then click the "Link a country/territory" button.

Step 3

After reading and agreeing to the applicable terms and conditions, other country's HSBC Internet Banking will display a QR code.

Step 4

Go to HSBC Mobile Banking on your device and select "Link an account from other country/territory" that is located at the bottom of HSBC Mobile Banking screen before logging on to the app.

Step 5

Click the "Scan" button and scan the QR code displayed by other country's HSBC Internet Banking or upload the QR code that you have previously saved on your device.

Step 6

Continue by reading and agreeing to the applicable terms and conditions, confirming the linking, and verifying your HSBC Mobile Banking PIN/biometrics.
Your other country's HSBC account will be displayed on the HSBC Mobile Banking Home menu.

Global Transfer

Enjoy free transfers to your HSBC accounts in other countries with the Global Transfer feature. Follow these steps:

Step 1

On the Pay & Transfer menu, click the "Pay & transfer" button. Then, select the account you would like to use.

Step 2

Select the Your accounts tab, then select the account for your transfers.

Step 3

Complete the information based on your requirements, select the reason for transfer, then click the "Continue" button.

Step 4

Review the information that you have input. If all the information is accurate, click the "Confirm" button to complete Global Transfer process.

Telegraphic Transfer

Enjoy easy transfers to overseas accounts. Transfer fees per transaction apply. More information here

Step 1

On the Pay & Transfer menu, click the "Pay & transfer" button. Then, select the account you would like to use.

Step 2

Select the Your payees tab and click the "Add a new payee" button.
Then, select "Add an international payee" to continue the transaction.

Step 3

Complete the information of the account for your transfers and click the "Continue" button.

Step 4

Complete the information based on your requirements. Ensure that you have read and agree to the applicable terms and conditions before clicking the "Continue" button.

Step 5

Select the purpose of transfer to continue your transaction.

Step 6

Review the information that you have input.
If all the information is accurate, click the "Confirm" button to complete Telegraphic Transfer process.

Check Account Transactions

View Account Statement

Step 1

On the Home menu, choose the account that you would like to view.

Step 2

Select "View Statement"to view the summary of your account balance and transactions.

Step 3

Select the month that you would like to view.

Step 4

Account statement will appear on your screen with balances and transactions summary from all of your banking accounts.

Step 5

Click the "Share" icon to download or print your account statement

View Account Transaction History

Step 1

On the Home menu, choose the account that you would like to view.

Step 2

Your account transaction history will immediately appear on the screen. If you would like to view the transaction history on a specific date, click the "Search" icon.

Step 3

Click the "Period" button and select the period you would like to review. Then, click the "Search" button.
You can browse transaction history up to the last 90 days.

Step 4

The transaction history will appear on your screen according to the period you have selected.

Steps on Credit Card Features

Activate Credit Card

Step 1

On the Home menu, select the HSBC credit card that you would like to activate.

Step 2

Choose "Manage cards".

Step 3

Click "Activate" button to continue the process.

Step 4

Screen like this will appear if the activation process has been successful. You can click "Go to Manage Cards" to set your credit card PIN.

Set/Reset Credit Card PIN

Step 1

On the Home menu, select the HSBC credit card that you would like to set/reset PIN.

Step 2

Choose "Manage cards".

Step 3

Select "Set PIN" and create your new credit card PIN. Retype the PIN for confirmation and click the "Set PIN" button.

Step 4

You will be asked to complete the authorization process by:

  • Entering your 6-digit HSBC Indonesia Mobile Banking access PIN or

  • Using biometrics.

View Credit Card Billing Statement

Step 1

On the Home menu, select your HSBC credit card

Step 2

Select "View Statement" to view the summary of credit card transactions and billing statement.

Step 3

Select the month that you would like to view.

Step 4

Billing Statement will appear on your screen with credit card transactions summary as well as total and due date of your credit card bill.

Step 5

Click the "Share" icon to download or print your credit card billing statement.

View Credit Card Transaction History and Limit

Step 1

On the Home menu, select your HSBC credit card.

Step 2

Your credit card transaction history will immediately appear on the screen.

Step 3

To view your credit card limit, you can swipe down "Transaction History". All the details about your credit card will be visible.