Log off from HSBC Mobile Banking and you will be directed to the pre-logon page where there is a quick link to "full website" at the bottom of the page. Only this page carries a link to our "full website".

Yes, to log on to HSBC Internet Banking, type www.hsbc.co.id into the address bar and you will automatically be directed to a mobile version of our site. From this page you can select the option to access the regular HSBC website to log on and access the full suite of HSBC Internet Banking features (your mobile device should be able to deliver the content).

Yes, HSBC Mobile Banking is accesisble anywhere as long as you have a connection to the internet via your mobile device. Please note that you may incur roaming data charges while overseas. Please check with your service provider for data charges that may apply.

No, Activation of security devices must be done by accessing your HSBC Internet Banking via Computer.

Yes, you must be a registered HSBC Internet Banking user to use HSBC Mobile banking.

No, the same security credentials, such as username, password and security code are used for both HSBC Internet Banking HSBC Mobile Banking. If your HSBC Internet Banking accounts is cancelled, you will not be able to access HSBC Mobile Banking.

Yes, you will need your HSBC Security device. The same security and authentication procedures will apply to both Internet Banking and Mobile Banking.

Transfers and bill payments via HSBC Mobile Banking are currently applicable to 'transfer now' and 'pay now' only. To schedule a future or recurring transfer or bill payment, please access HSBC Internet Banking using your computer.

You will notice there is no menu displayed within the Mobile banking service. Financial transaction and account related enqueries are performed by navigating using conventional mobile device actions. You need to tap on the icons to go to the function you require:

• Balance - for account details and transactions
• Transfers - transfers between your account and to 3rd parties bill payment (For Business Banking Customers only)
• Time Deposit - for opening time deposit accounts
• Rates - for interest rate and foreign exchange rate inquiries
• Bill payment (For business banking customers only)
• Inbox - for sending and receiving secure messages
• authorisation - for authorize your transactions

Bill payment service is currently only available for business banking customers. To define/add payee, please access HSBC Internet Banking using your computer.

No, to change or delete a scheduled payment, please access HSBC Internet Banking using your computer.

Should you require help with Mobile Banking, please contact us on +622152914722 (or 64722 from your mobile phone) for Personal Banking Customers, +622125514777 for Business Banking Customers.

No, You will receive an error message if you try to log on to both concurrently.

HSBC only supports the default mobile device browsers at the moment. For optimal performance, use your mobile device default browser. For example, if you are using an iPhone, your default browser will be Safari.

Please access HSBC Internet Banking using a computer and select the "forgotten password" link. Should you need further assistance, please call us on +62 21 52914722 (or 64722 from your mobile phone) for personal Banking customers, +62 21 2551477 for business banking customers. Please note that international call charges may apply.

For security reasons, your HSBC Mobile Banking sessions will be automatically terminated after 10 minutes of inactivity. You will then need to log on again.

This methods may not close the HSBC Mobile Banking sessions properly. We strongly recommend you click "Log Off" to close the mobile banking session.

It depends on your device and data plan. Some devices cannot multitask. If you accept a phone call or SMS whilst using Mobile Banking, your sessions may be terminated. You will then need to log on again.

Yes, mobile banking is as safe as internet banking because the same security measures are used. They are:

Security Device. A security code generated by the Security Devices is required to perform selected high-risk banking transactions.

Encryption. Secure Sockets Layer (SSL) Encryption technology is used within your mobile banking session to encrypt your personal information. At HSBC, we use 128-bit SSL Encryption, which is accepted as the industry standard.

Sessions Time-out. If you forgot to log out, or your mobile remains inactive for period of time durring a session, then our system automatically log you off. Your money is protected as long as you observe HSBC's Internet Banking terms and conditions, including maintaining the security of your access codes and passwords.

No, it's fast. Mobile banking sends very small amounts of information at a time for the quickest possible mobile experience. If you experience slow speeds, please check on your internet connection.

If you are unable to access the internet through your mobile device, please contact your telecommunication service provider or the mobile phone manufacturer's technical support.

Please check your internet connection and signal quality. Make sure that the internet connection (WiFi or Mobile broadband) is available, connection speeds vary with service providers, data plans and geographical locations. If you experience a slow response while using HSBC Mobile Banking, please check with your telecommunication service provider.

This may occur if you have previously accessed HSBC Mobile Banking but chose to continue browsing the full website. Clear your browser's cookies, cache and history and close the browser, or restart your device. You should now be able to see the HSBC Mobile Banking page again. If this is your first time accessing HSBC Mobile Banking, ensure that your device is supported. Please refer to the question "What mobile device can I use?"

Bookmark HSBC Mobile Bamking so it appears an icon on the homepage. You can now use this bookmark to quickly navigate to HSBC Mobile Banking.

There ara two methods:

1. Clear cache and cookies in browser. Access www.hsbc.co.id on your device's browser to get back to HSBC Mobile Banking Mobile site.

2. Wait for 15 minutes and access www.hsbc.co.id on our mobile device's browser to get back to HSBC Mobile Banking site.