Getting Started
- What is Mobile Banking?
- How is mobile banking different to internet banking?
- How do I access HSBC Mobile Banking?
- What are supported mobile devices for HSBC Mobile Banking?
- Does mobile banking work with a pre-paid mobile line?
- How much does HSBC Mobile Banking cost?
- Will I need to download any additional software or purchase an application from iTunes?
- Do I need to register for HSBC Mobile Banking?
- What is the URL (address) for Mobile banking?
- What are the features available via HSBC Mobile Banking?
- How can I access other HSBC Internet Banking functions that are currently not available via HSBC Mobile Banking?
Using HSBC Mobile Banking
- I need to visit the full HSBC website (www.hsbc.co.id) after I use HSBC Mobile Banking. How do I get there?
- Can I still use regular Internet Banking via my mobile phone?
- Can I access HSBC Mobile Banking overseas?
- Can I activate my security device via HSBC Mobile Banking?
- Do I need HSBC account to use HSBC Mobile Banking?
- If I have cancelled my HSBC Internet Banking service, can I still access HSBC Mobile Banking?
- Will I need to have my online security device to use HSBC Mobile Banking?
- Can i schedule transfer for later or set up a recurring transaction?
- I've logged on to Mobile Banking but there is no menu. How do I get started?
- Can I pay bills using HSBC Mobile Banking?
- Can I change or delete a schedule payment that i have previously set up using HSBC Mobile Banking?
- Who can I contact for help with HSBC Mobile Banking?
Technical Info
- Can I be logged into HSBC Internet Banking at the same time?
- Can I use any mobile phone browser?
- What happens if I get locked out of HSBC Mobile Banking or forget my password?
- What happens to my HSBC Mobile Banking session if I leave my phone idle for a while?
- Can I exit HSBC Mobile Banking by closing the phone browser or by switching off the device?
- What happens if I answer a phone call or SMS whilst using HSBC Mobile Banking?
- Is Mobile Banking safe?
- Is Mobile Banking slow?
- What if I can't connect to the Internet on my mobile device?
- It is taking a long time to load when I access the logon page/confirmation page etc. Why is that?
- I see the full version of the HSBC website on my mobile device, not the HSBC Mobile Banking landing page, why is this so?
- How do I access HSBC Mobile Banking quickly from the home page?
- I click on the full website link, but now I can't go back to the HSBC Mobile Banking site after pressing the back or refresh button. Whats should I do?
Getting Started
What is Mobile Banking?
Mobile Baking is a wireless Internet-based service that allows safe and convenient banking on the go through your mobile device. It gives you access to our key Internet Banking features and service including: balance enquiry, transaction history retrival, time deposit opening, amanah deposit opening, fund transfer, rates enquiry, bill payment and authorisation of transaction (for business banking only).
How is mobile banking different to internet banking?
Mobile banking is designed specially for ease of use on mobile device. Your personal phone's built-in features (like touchscreen) are used and information is properly formatted for a smaller screen.
How do I access HSBC Mobile Banking?
- Visit www.hsbc.co.id on your mobile phone's internet browser.
What are supported mobile devices for HSBC Mobile Banking?
- BlackBerry phones (OS 5 and above)
- iPad iOS 3.1 OS and above
- Android phones (Android 2.1 and above, i.e. Sony Ericsson Xperia series, Samsung Galaxy series, LG Optimus series)
- Other Internet enabled phones (i.e. Nokia E series, N series)
Note: It is important to note that some devices may not display Mobile Banking as intended. Where this is the case, customers may be able to use their internet enabled phone to access our full website Internet Banking.
Does mobile banking work with a pre-paid mobile line?
Mobile banking works on any type of mobile line with an internet connection. Please check with your service provider regarding the data charges that might apply.
How much does HSBC Mobile Banking cost?
There are no bank charges for using HSBC Mobile Banking. Standard Internet Banking transaction fees still apply when using mobile banking. Please be informed that mobile banking uses data transfers. Please check with your service provider regarding data charges that may apply.
Will I need to download any additional software or purchase an application from iTunes?
No applications are required for supported BlackBerry, Android and iPhone Devices.
Do I need to register for HSBC Mobile Banking?
No, you do not need to register. To access HSBC Mobile Banking, please use your existing Internet Banking logon details.
What is the URL (address) for Mobile banking?
Please key in www.hsbc.co.id on your mobile device's browser. The Mobile Banking home page will appear if you are browsing from a supported mobile device.
What are the features available via HSBC Mobile Banking?
Following features are available through HSBC Mobile Banking:
- View your account balance and transaction history
- Open new time deposit
- Open amanah deposit
- Transfer fund between your accounts
- Transfer fund between other HSBC Indonesia accounts
- Transfer fund to another bank in Indonesia (SKN & RTGS)
- Transfer fund to overseas beneficiary
- Read and send secured messages to HSBC
- Foreign exchange and Interest rate inquiries
- Authorisation of transactions (for business banking customers only)
- Pay your bill (for business banking customer only)
For other service such savings accounts opening, please access HSBC Internet Banking site via your computer.
How can I access other HSBC Internet Banking functions that are currently not available via HSBC Mobile Banking?
You can access the full version of HSBC Internet Banking by logging on through our website www.hsbc.co.id via your computer.
Using HSBC Mobile Banking
I need to visit the full HSBC website (www.hsbc.co.id) after I use HSBC Mobile Banking. How do I get there?
Log off from HSBC Mobile Banking and you will be directed to the pre-logon page where there is a quick link to "full website" at the bottom of the page. Only this page carries a link to our "full website".
Can I still use regular Internet Banking via my mobile phone?
Yes, to log on to HSBC Internet Banking, type www.hsbc.co.id into the address bar and you will automatically be directed to a mobile version of our site. From this page you can select the 'Full website' option to access the regular HSBC website to log on and access the full suite of HSBC Internet Banking features (your mobile device should be able to deliver the content).
Can I access HSBC Mobile Banking overseas?
Yes, HSBC Mobile Banking is accessible anywhere as long as you have a connection to the internet via your mobile device. Please note that you may incur roaming data charges while overseas. Please check with your service provider for data charges that may apply.
Can I activate my security device via HSBC Mobile Banking?
No, activation of security devices must be done by accessing your HSBC Internet Banking via computer.
Do I need HSBC account to use HSBC Mobile Banking?
Yes, you must be a registered HSBC Internet Banking user to use HSBC Mobile Banking.
If I have cancelled my HSBC Internet Banking service, can I still access HSBC Mobile Banking?
No, the same security credentials, such as username, password and security code are used for both HSBC Internet Banking and HSBC Mobile Banking. If your HSBC Internet Banking account is cancelled, you will not be able to access HSBC Mobile Banking.
Will I need to have my online security device to use HSBC Mobile Banking?
Yes, you will need your HSBC security device. The same security and authentication procedures will apply to both Internet Banking and Mobile Banking.
Can i schedule transfer for later or set up a recurring transaction?
Transfers and bill payments via HSBC Mobile Banking are currently applicable to 'transfer now' and 'pay now' only. To schedule a future or recurring transfer or bill payment, please access HSBC Internet Banking using your computer.
I've logged on to Mobile Banking but there is no menu. How do I get started?
You will notice there is no menu displayed within the Mobile banking service. Financial transaction and account related enqueries are performed by navigating using conventional mobile device actions. You need to tap on the icons to go to the function you require:
- Balance - for account details and transactions
- Transfers - transfers between your account and to 3rd parties
- Time Deposit - for opening time deposit accounts
- Amanah Deposit - for opening amanah deposit accounts
- Rates - for interest rate and foreign exchange rate inquiries
- Inbox - for sending and receiving secure messages
- Bill payment (for business banking customers only)
- Authorisation - for authorize your transactions (for business banking customers only)
Can I pay bills using HSBC Mobile Banking?
Bill payment service is currently only available for business banking customers.
Can I change or delete a schedule transfer/payment that i have previously set up using HSBC Mobile Banking?
No, to change or delete a scheduled transfer/payment, please access HSBC Internet Banking using your computer.
Who can I contact for help with HSBC Mobile Banking?
Should you require help with Mobile Banking, please contact us on (6221) 2552 6603 for Personal Banking Customers, (6221) 2551 4777 for Business Banking Customers.
Technical Info
Can I be logged into HSBC Internet Banking at the same time?
No, You will receive an error message if you try to log on to both concurrently.
Can I use any mobile phone browser?
HSBC only supports the default mobile device browsers at the moment. For optimal performance, use your mobile device default browser. For example, if you are using an iPhone, your default browser will be Safari.
What happens if I get locked out of HSBC Mobile Banking or forget my password?
Please access HSBC Internet Banking using a computer and select the "forgotten password" link. Should you need further assistance, please call us on (6221) 2552 6603 for personal Banking customers, (6221) 2551 4777 for business banking customers. Please note that international call charges may apply.
What happens to my HSBC Mobile Banking session if I leave my phone idle for a while?
For security reasons, your HSBC Mobile Banking sessions will be automatically terminated after 10 minutes of inactivity. You will then need to log on again.
Can I exit HSBC Mobile Banking by closing the phone browser or by switching off the device?
This method may not close the HSBC Mobile Banking sessions properly. We strongly recommend you click "Log Off" to close the Mobile Banking session.
What happens if I answer a phone call or SMS whilst using HSBC Mobile Banking?
It depends on your device and data plan. Some devices cannot multitask. If you accept a phone call or SMS whilst using Mobile Banking, your sessions may be terminated. You will then need to log on again.
Is Mobile Banking safe?
Yes, mobile banking is as safe as internet banking because the same security measures are used. They are:
Security Device. A security code generated by the Security Devices is required to perform selected high-risk banking transactions.
Encryption. Secure Sockets Layer (SSL) Encryption technology is used within your mobile banking session to encrypt your personal information. At HSBC, we use 128-bit SSL Encryption, which is accepted as the industry standard.
Sessions Time-out. If you forgot to log out, or your mobile remains inactive for period of time during a session, then our system automatically log you off. Your money is protected as long as you observe HSBC's Internet Banking terms and conditions, including maintaining the security of your access codes and passwords.
Is Mobile Banking slow?
No, it's fast. Mobile banking sends very small amounts of information at a time for the quickest possible mobile experience. If you experience slow speeds, please check on your internet connection.
What if I can't connect to the Internet on my mobile device?
If you are unable to access the internet through your mobile device, please contact your telecommunication service provider or the mobile phone manufacturer's technical support.
It is taking a long time to load when I access the logon page/confirmation page etc. Why is that?
Please check your internet connection and signal quality. Make sure that the internet connection (WiFi or Mobile broadband) is available, connection speeds vary with service providers, data plans and geographical locations. If you experience a slow response while using HSBC Mobile Banking, please check with your telecommunication service provider.
I see the full version of the HSBC website on my mobile device, not the HSBC Mobile Banking landing page, why is this so?
This may occur if you have previously accessed HSBC Mobile Banking but chose to continue browsing the full website. Clear your browser's cookies, cache and history and close the browser, or restart your device. You should now be able to see the HSBC Mobile Banking page again. If this is your first time accessing HSBC Mobile Banking, ensure that your device is supported. Please refer to the question "What mobile device can I use?"
How do I access HSBC Mobile Banking quickly from the home page?
Bookmark HSBC Mobile Banking so it appears as an icon on the homepage. You can now use this bookmark to quickly navigate to HSBC Mobile Banking.
I click on the full website link, but now I can't go back to the HSBC Mobile Banking site after pressing the back or refresh button. Whats should I do?
There ara two methods to solve this issue:
1. Clear cache and cookies in browser. Access www.hsbc.co.id on your device's browser to get back to HSBC Mobile Banking Mobile site.
2. Wait for 15 minutes and access www.hsbc.co.id on your mobile device's browser to get back to HSBC Mobile Banking site.
