If you are a resident or a non-resident individual and you hold an account with the Bank, you are eligible to register for this service. This service is presently not available for accountholders of joint accounts where the signing instructions are 'to sign jointly', sole proprietorships, partnerships, Clubs, and Societies accounts.

The service is currently free for our account holders, while it introduces lower transaction tariff compared to our branches. Click here for more information on transaction tariff.

Yes, you can see a preview of what is offered through online@hsbc. Browse through the other sections of this Learning Centre to view the available demo sessions. You can also access the registration demo by clicking on the 'Watch Demo' button on our Registration page.

HSBC Indonesia customers with a PhoneBanking Number and PIN, ATM/Debit card and PIN or Credit Card Number and Date of Birth + last 3 digit of Registered mobile phone number can register online for online@hsbc. Non-HSBC customers need only to open any account with us and apply for one of the above services to be able to register for Internet Banking.
Your password is important. Follow these tips when creating your password:

• Select a password that cannot be easily guessed by anyone else. Do not associate your password with anything personal such as birthdays, names, phone numbers or other familiar words.
• Create a password with a combination of letters and numbers, use upper and lower cases.
• Your password must never be given to any other party - not even to the staff of the Bank.
• Never write or record your password in a way that can be read or understood by someone else.
• Never record your password on any software which retains it automatically, (e.g. on some versions of Microsoft Windows, the system asks if you wish to store your password so that you do not have to enter it the next time you log on. Do not select this option).
• Change your password on a regular basis - e.g. every 30 days.
• Do not use password from other Internet sites.

The Terms and Conditions (which expression includes our Privacy Policy Statement) of using our online@hsbc service will appear when you first register for our service. You will need to accept our Terms and Conditions online when you register (you cannot access the service without accepting these Terms and Conditions). If any changes were made to our Terms and Conditions, you will be required to accept the new Terms and Conditions when you next log-on.
You can view our Terms and Conditions online and print a copy, if required, by clicking on the 'Print' option on your browser.

After you have registered for online@hsbc, those accounts that you hold with the Bank that are currently supported by online@hsbc will be automatically displayed. These accounts will be accessible through this service. Joint accounts, where signing instructions are 'to sign jointly', are not available to be accessed through online@hsbc.

If you do not wish to be able to view any of your account(s), you may unmark the relevant account to remove it from view. If you change your mind at a later stage, you can change it via the services menu option. The accounts chosen by you can be accessed through online@hsbc

Yes, you can access your accounts from anywhere as long as you have Internet access with browser such as Microsoft Internet Explorer.

For more information on security, please click here.