HSBC Indonesia customers who have successfully registered for online@hsbc can logon by entering valid Internet Banking Username and Passwords, OR logon by entering valid Username and Primary Password and Security Code generated by their security device.
Fore more details on the logon options, please choose any of the following demo:

• Logon with passwords
• Logon with security device

For more information on registration, please click here.
For more information on Security Device, please click here.

You can change both your passwords using the available functions ('Change Internet Banking Password' and 'Change Secondary Password').
For demo sessions on changing passwords, please click here.

If you still remember the answers to your Security Questions, then you can do online reset password by clicking on the 'Reset your Passwords?' or 'Reset your Secondary Password?' links on the page where you are asked to enter your passwords.

If you also can't remember your the answers to your Security Questions, then you can do offline reset password by following below steps:

• Click on the 'Forgot your Security Answer?' link on the page where you are asked to enter your passwords
  Follow the instructions on the screen and write down the confirmation number shown on the final screen
• Call the Call Centre +62 21 2552 6603 to re-activate your HSBC Internet Banking account. The Call Centre will require you to mention the confirmation number you get from the previous step

Please call the Call Centre +62 21 2552 6603 to order a replacement. Your Security Device will be sent to your correspondence address by courier.

For more information on security, please click here.