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Personal Loan

Frequently Asked Questions List

1. Why do I need a loan?
Most people who borrow money have good reasons for doing so. Here is a list of common reasons for borrowing:
Buy or renovate your house
Pursuing higher education
Memorable wedding
Starting your own business
Making a timely investment
Taking advantage of a sale
Buying appliances/durables
2. What is the age requirement for a personal loan?
To apply for a HSBC personal loan you will have to be 21-55 years of age.
3. How much can I borrow?
You can borrow from a minimum of Rp 5 million. The maximum you can borrow is Rp 125 million.
4. How much should I borrow?
As a rule of thumb, you should not spend more than 30% of your gross monthly income on loan repayments. However, you must take into consideration your other commitments.
5. How long should I take to repay the loan?
12 months, 24 months, 36 months
6. What are the tenures for the personal loan?
12 months, 24 months, and 36 months
7. What is the interest rate for the personal loan?
Loan Amount Repayment Period Admin Fee
12 months 24 months 36 months
All loan amount
8. Do I need to provide collateral/guarantee for an HSBC Personal Loan?
No, HSBC Personal Loans do not require collateral/guarantee.
9. How will you assess my application?
We will assess your application against the details you provide to ensure that you can afford the repayments of the loan and check that you have a good credit history.
10. After the personal loan application is approved, where will the loan be transferred?
You have two choices to where the loan will be transferred:
  1. An account in another bank.
  2. An existing account in HSBC.
11. What is the amount of instalment I have to pay?
The instalment depends on the loan amount and tenure.
12. How long is the processing time?
Processing takes 10 working days since application is accepted by HSBC’s Credit Department with complete documentation.
13. What documents should I bring when I want to apply for a HSBC Personal Loan?

First of all you must completely fill out and sign an HSBC Personal Loan apllication form. You must also submit:
Document Salaried Self-Employed
Complete PIL Application Form * *
Copy of Personal Identity Card (KTP) * *
Copy of NPWP # * *
Proof of Income Document ## * *
Copy of Bank Statement ###   *
Copy of Business Card/Employee ID ** **
Telephone/Electricity Billing (original) *** ***

* Mandatory.
** Optional.
*** Only required if address on KTP and Bank Statement is different with current address.
# Copy of NPWP or any document with Applicant's name and NPWP Number.
## Salaried: Salary slip/Reference Letter(original)/Tax Return(copy)/Latest Bank Statement with salary entried.
Self-employed: Last 3-months Bank Statement/Tax Return(copy)
### Copy of Bank Statement required is from last 3 months under applicant's or company's name.
14. Can I apply for additional loan if I haven’t finished my instalment?
No. However there is an opportunity to top up your loan (terms and condition applied).
15. What will happen if the amount accepted by HSBC is less than the agreed instalment?
The amount of payment received will be considered as partial payment, therefore the account holder will be subject to late payment fee and interest overdue for the unpaid instalment.
16. What happens if I do not pay the instalment?
The account holder will be subject to late payment fee and interest overdue for the unpaid instalment.
17. If the interest rate fluctuate, will it affect my payment?
Interest rate fluctuation will not affect your monthly installment because the HSBC Personal Loan interest rate is fixed during the whole loan period.
However, the conditions for Top Up loans are different since the installment for Top Up will depend on the current interest rate rather than the interest rate during original loan approval.
18. What are the other costs related to borrowing besides interest?
Biaya-biaya yang berlaku*
Biaya Provisi 3% dari jumlah pokok pinjaman**
Biaya keterlambatan pembayaran Rp 75.000 (tujuh puluh lima ribu Rupiah) per bulan
Biaya pelunasan awal/pembatalan 4% dari sisa pinjaman pokok ditambah dengan bunga berjalan pada bulan pelunasan
Biaya Layanan Pembayaran
HSBC: Teller Rp35.000
  ATM, Internet Banking,
Phone Banking, Direct Debit
BCA: ATM, m-Banking Rp7.500
CIMB Niaga: ATM, SST, SMS Banking, Phone Banking, Call Center Rp5.000
PANIN: ATM Rp6.500
BUKOPIN: ATM, SMS Banking, Internet Banking, Phone Bankingm Teller/Counter Rp5.000
BRI: ATM Rp7.500
  Teller/Counter Rp75.000
BNI: ATM, Internet Banking, SMS Banking Rp7.500
BII: ATM, Internet Banking Rp5.000
Permata: ATM, Permata Tel, Permata Net, EDC debit Rp5.000
ATM Bersama (Menggunakan kartu ATM HSBC) Gratis
Biaya transfer kelebihan pembayaran
HSBC Gratis
Bank lain Rp50.000
* Biaya efektif per tanggal 22 September 2015.
** Biaya berlaku untuk aplikasi nasabah baru dengan program tertentu. Keterangan lebih lanjut mengenai penjelasan biaya provisi, biaya keterlambatan dan biaya pelunasan awal/pembatalan dapat Anda baca di buku panduan.

Next steps

For Personal Customer:
Contact Us 1500 700
  (6221) 2552 6603
(from overseas)
  64722 (from handphone)
For Corporate Customer:
Contact Us (+6221) 2551 4777
Location Locate HSBC Branch