- Overview
- Benefits & Features
- Tariff & Limit
HSBC Phone Banking Services enable you to obtain information or execute banking transactions on any HSBC Banking accounts such as Advance, Amanah Syariah, Credit Card or HSBC Personal Loan account, 24 hours a day, 7 days a week. It offers practical, safe and convenient banking experience - whenever you like, wherever you happen to be.
Getting Started
- HSBC Credit Cardholders
If you are an HSBC credit card holder, you are automatically eligible to use HSBC Phone Banking Services. You will receive your PIN as soon as your credit card application has been approved.
- HSBC Advance and HSBC Amanah Syariah customers
Please visit our nearest HSBC branch, and our Customer Service Representative would be glad to assist you to complete the registration process.
- HSBC Personal Loan customers
As HSBC Personal Loan customer, you are automatically eligible to use HSBC Phone Banking Services.
Safe
HSBC Phone Banking service includes a Personal Identification Number (PIN) known only by you. Our officers will provide additional verification process to provide further security protection to your accounts.
Fast, Practical and Convenient
Forget about recorded messages with endless instructions to follow! Simply contact our Phone Banking Service, then enter your Phone Banking account number* and PIN to enjoy easy and unlimited access to your account, without having to worry about queues or fixed opening times.
- (62 21) 5291 4722
- 0804 1 86 4722 (from anywhere in Indonesia)
- 6 4722 (from your mobile phone)
*Your HSBC Advance, HSBC Amanah Syariah, HSBC Credit Card or HSBC Personal Loan account number
Full Range of Services
Credit Card Services [► View guide | ► View Term & Condition]
Enjoy various credit card related services, such as:
- Express Balance
- Credit Card Information
- Report Lost/Stolen for Credit Card
- Credit Card Application Status
- Credit Card Activation
- Marketing Program Information
Premier Services
(for Premier customers only)
We certainly realize that your time is highly precious.
Therefore,especially for HSBC Premier Customer, we represent HSBC Premier Call Centre Service .
HSBC Premier Call Centre is a special facility for our Premier Customers, where it provides secure, convenient and practical ease to the customers in gaining information or performing transaction on your bank account through an automatic service for 24 hours per day and 7 days a week.
Click here for more details
Banking Services [► View guide | ► View Term & Condition]
(for Advance and Amanah Syariah customers)
Enjoy extensive transactional services including fund transfer and time deposit opening:
- Account Information
- Time Deposit Opening
- Fund Transfer (SKN, RTGS, Telegraphic Transfer)
- Report Lost/Stolen of ATM Card
- Foreign Currency Exchange Rate & Time Deposit Interest Rate
Personal Loan Services [► View guide]
You can check your loan application status or check your loan account information.
Instant PIN
Transaction can be done although you forget your Phone Banking PIN
To access to Phone Banking services, you need to input your Phone Banking PIN that delivered to your correspondence address.
Why wait? Perform your banking transaction via HSBC Phone Banking services and enjoy total banking flexible in a just phone call away.
Tariff
| Feature |
Phone Banking |
Branch |
| Non-Premier |
Premier |
Non-Premier |
Premier |
| Telegraphic Transfer * |
| involving currency exchange |
IDR 25,000 |
IDR 25,000 |
IDR 50,000 |
IDR 25,000 |
| no currency exchange |
USD 10 |
USD 10 |
USD 15 |
USD 10 |
| Interbank Transfer via SKN |
IDR 5,000 |
Free |
IDR 10,000 |
IDR 5,000 |
| Interbank Transfer via RTGS |
IDR 15,000 |
IDR 10,000 |
IDR 25,000 |
IDR 15,000 |
| In-house Transfer |
Free |
Free |
Free |
Free |
Statement Printing Request
(fee per statement) |
| Last 3 months |
IDR 10,000 |
Free |
IDR 10,000 |
Free |
| Last 4 to 6 months |
IDR 25,000 |
Free |
IDR 25,000 |
Free |
| Last 7 to 12 months |
IDR 50,000 |
Free |
IDR 50,000 |
Free |
| Over a year before |
IDR 100,000 |
Free |
IDR 100,000 |
IDR 100,000 |
* If sending party decides to bear all fees, USD 25 will be charged for USD Telegraphic Transfer and equivalent to USD 30 will be charged for non USD Telegraphic Transfer.
1. Feature by Phone Banking Agent
| Feature |
Non-Premier |
Premier |
| Time Deposit Placement |
| Minimum |
IDR 5,000,000 |
IDR 5,000,000 |
| Maximum |
IDR 2,500,000,000 |
IDR 5,000,000,000 |
| Fund Transfer (daily maximum limit) |
| Telegraphic Transfer |
IDR 1,000,000,000 |
IDR 2,500,000,000 |
| In-house Transfer (Own Account) |
IDR 2,500,000,000 |
IDR 5,000,000,000 |
| In-house Transfer (3rd Party) |
IDR 1,000,000,000 |
IDR 2,500,000,000 |
| Interbank Transfer (SKN or RTGS) |
IDR 1,000,000,000 |
IDR 2,500,000,000 |
2. Feature Automated Phone Banking
| Feature |
Non-Premier |
Premier |
| Time Deposit Placement |
| Minimum |
IDR 5,000,000 |
IDR 5,000,000 |
| Maximum |
IDR 200,000,000 |
IDR 200,000,000 |
| Fund Transfer (daily maximum limit) |
| Telegraphic Transfer |
IDR 100,000,000 |
IDR 100,000,000 |
| In-house Transfer (Own Account) |
IDR 200,000,000 |
IDR 200,000,000 |
| In-house Transfer (3rd Party) |
IDR 100,000,000 |
IDR 100,000,000 |
| Interbank Transfer (SKN or RTGS) |
IDR 100,000,000 |
IDR 100,000,000 |
|
Call us at
(+6221) 5291 4722
