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Phone Banking

HSBC Phone Banking Services enable you to obtain information or execute banking transactions on any HSBC Banking accounts such as Advance, Credit Card or HSBC Personal Loan account, 24 hours a day, 7 days a week. It offers practical, safe and convenient banking experience - whenever you like, wherever you happen to be.

Getting Started

  • HSBC Credit Cardholders
    If you are an HSBC credit card holder, you are automatically eligible to use HSBC Phone Banking Services. You will receive your PIN as soon as your credit card application has been approved.

  • HSBC Advance customers
    Please visit our nearest HSBC branch, and our Customer Service Representative would be glad to assist you to complete the registration process.

  • HSBC Personal Loan customers
    As HSBC Personal Loan customer, you are automatically eligible to use HSBC Phone Banking Services.
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
Safe
HSBC Phone Banking service includes a Personal Identification Number (PIN) known only by you. Our officers will provide additional verification process to provide further security protection to your accounts.

 


Fast, Practical and Convenient
Forget about recorded messages with endless instructions to follow! Simply contact our Phone Banking Service, then enter your Phone Banking account number* and PIN to enjoy easy and unlimited access to your account, without having to worry about queues or fixed opening times.
  • (6221) 5291 4722
  • 0804 186 4722 (from anywhere in Indonesia)
  • 64722 (from your mobile phone)
*Your HSBC Advance, HSBC Credit Card or HSBC Personal Loan account number

 


Full Range of Services
Credit Card Services  [►View guide | ►View Term & Condition]
Enjoy various credit card related services, such as:
  • Express Balance
  • Credit Card Information
  • Report Lost/Stolen for Credit Card
  • Credit Card Application Status
  • Credit Card Activation
  • Marketing Program Information

Premier Services  [►View guide]
(for Premier customers only)
We certainly realize that your time is highly precious.
Therefore,especially for HSBC Premier Customer, we represent HSBC Premier Call Centre Service .

HSBC Premier Call Centre is a special facility for our Premier Customers, where it provides secure, convenient and practical ease to the customers in gaining information or performing transaction on your bank account through an automatic service for 24 hours per day and 7 days a week.

Click here for more details.

Banking Services  [►View guide | ►View Term & Condition]
(for Advance customers)
Enjoy extensive transactional services including fund transfer and time deposit opening:
  • Account Information
  • Time Deposit Opening
  • Fund Transfer (SKN, RTGS, Telegraphic Transfer)
  • Report Lost/Stolen of ATM Card
  • Foreign Currency Exchange Rate & Time Deposit Interest Rate

Personal Loan Services  [►View guide]
You can check your loan application status or check your loan account information.


Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
Tariff

Feature Phone Banking Branch
Non-Premier Premier Non-Premier Premier
Telegraphic Transfer *
involving currency exchange IDR 25,000 IDR 25,000 IDR 50,000 IDR 25,000
no currency exchange USD 10 USD 10 USD 15 USD 10
Interbank Transfer via SKN IDR 5,000 Free IDR 10,000 IDR 5,000
Interbank Transfer via RTGS IDR 15,000 IDR 10,000 IDR 25,000 IDR 15,000
In-house Transfer Free Free Free Free
Statement Printing Request
(fee per statement)
Last 3 months IDR 10,000 Free IDR 10,000 Free
Last 4 to 6 months IDR 25,000 Free IDR 25,000 Free
Last 7 to 12 months IDR 50,000 Free IDR 50,000 Free
Over a year before IDR 100,000 Free IDR 100,000 IDR 100,000
 * If sending party decides to bear all fees, USD 25 will be charged for USD Telegraphic Transfer and equivalent to USD 30 will be charged for non USD Telegraphic Transfer.

1. Feature by Phone Banking Agent

Feature Non-Premier Premier
Time Deposit Placement
Minimum IDR 5,000,000 IDR 5,000,000
Maximum IDR 2,500,000,000 IDR 5,000,000,000
Fund Transfer (daily maximum limit)
Telegraphic Transfer IDR 1,000,000,000 IDR 2,500,000,000
In-house Transfer (Own Account) IDR 2,500,000,000 IDR 5,000,000,000
In-house Transfer (3rd Party) IDR 1,000,000,000 IDR 2,500,000,000
Interbank Transfer (SKN or RTGS) IDR 1,000,000,000 IDR 2,500,000,000

2. Feature Automated Phone Banking

Feature Non-Premier Premier
Time Deposit Placement
Minimum IDR 5,000,000 IDR 5,000,000
Maximum IDR 200,000,000 IDR 200,000,000
Fund Transfer (daily maximum limit)
Telegraphic Transfer IDR 100,000,000 IDR 100,000,000
In-house Transfer (Own Account) IDR 200,000,000 IDR 200,000,000
In-house Transfer (3rd Party) IDR 100,000,000 IDR 100,000,000
Interbank Transfer (SKN or RTGS) IDR 100,000,000 IDR 100,000,000

Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)