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Internet Banking

HSBC Internet Banking, HSBC Internet Banking, is the simple, fast and secure solution provided to you to simplify the way you bank. It offers a faster and efficient also cost effective way to manage your finances.

Key features include:
  • Transfer funds between your HSBC accounts around the world in real-time using Global Transfer
  • View and manage your HSBC accounts held in different countries in a single window with a single login through Global View
  • Check your account balances, and view your recent transactions
  • Set-up and manage Multi Currency Deposits and Time Deposits
  • Subscribe to various selections of mutual funds
  • Transfer funds to any bank account (in Indonesia and overseas)
  • Get SMS notifications on any account activities
  • e-statements to get rid of paper clutters and contribute to save the environment
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
 
  Manage your portfolio
Multi Currency Deposit Account
  • View your account balances and transaction history.
  • Open additional multi-currency accounts (more than 10 currencies to choose from).

Time-Deposit
  • Open new time deposit in various currencies.
  • Update maturity and settlement instructions.

Mutual Fund
Enjoy the flexibility to manage your mutual fund investments:
  • Subscribe a selection of mutual funds.
  • Switch between funds to re-arrange proportion of your funds.
  • Redeem funds.

Credit Card
  • Track your spending history.
  • Sign up for "MasterCard SecureCode" or "Verified by Visa".
  • Request for credit limit increase.

Wealth Dashboard
This comprehensive tool will assist you analyze your portfolio and to help you make better investment decision.

Global View Tool
Global View allows you to manage and to transfer funds between your HSBC accounts at other countries using one Internet Banking account.
See list of participating countries | View Demo
  Transfer fund to any bank
You have various options to execute fund transfer, whether you’d like to transfer immediately, to schedule transfer on specific date, or to schedule a recurring/periodic transfer (daily, weekly, fortnightly, bi-monthly, monthly, quarterly, half-yearly, yearly).

Supported fund transfer type:
  • In-house transfer
  • Inter-bank domestic transfer
    You can choose how you’d like to transfer your fund based on your urgency:
  • SKN (Sistem Kliring Nasional / Indonesia National Clearing system)
  • RTGS (Real Time Gross Settlement)
  • Overseas transfer (Telegraphic Transfer)
  • Global Transfer (Me2Me Transfer)
    As part of our Global View tool, our customers are eligible to use this powerful feature to transfer funds between their accounts at HSBC worldwide.
    See list of participating countries | View Demo
  Subscribe e-statement and get rid of paper clutters
Now you can receive electronic versions of your eligible checking account, savings account and credit card account statements through your Personal Internet Banking account.

Benefits include:
  • Ability to view, download or print the last 12 months of bank account e-statements online.
  • Ability to view, download or print the last 11 months of credit card e-statements online.
  • Ability to download or print an electronic version of your e-statement that looks just like the paper statement you receive today.
  • E-mail reminders sent right to your personal e-mail address whenever a new e-statement is available.
  • Eliminate paper statements to help reduce paper waste and conserve resources.
  • This service is available to you absolutely for FREE.
See our e-statement demo to learn how to register for this service and access your e-statements.
  Stay alert on any banking activities using our SMS Notification
This service allows you to stay updated on your banking transactions. Just register for our free Mobile Alert Service to receive SMS alerts for selected banking transactions, SMS reminders for your payment due dates and term deposit maturity dates, and even your mini statement. Follow few steps below to register for this service:
Step 1 - Click Alert Services at the left hand side box.
Step 2 - Choose which account you would like to get notified for.
Step 3 - Choose the alert types and key in the amount/date to define how the alert should be triggered.
Step 4 - Click Setup button.
  Other Services
  • ATM and Phone Banking PIN Replacement Request
  • Cheque Book Order
  • Interest Rate & Exchange Rate Information
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
 
Tariff

Feature HSBC Internet Banking Branch
Advance
Customer
Premier
Customer
Advance
Customer
Premier
Customer
Telegraphic Transfer (exclusive of correspondence charges)
involving currency exchange IDR 50,000 IDR 35,000 IDR 75,000 IDR 50,000
no currency exchange 0.125% (min USD 10 max USD 125) 0.125% (min USD 10 max USD 125) 0.125% (min USD 10 max USD 125) 0.125% (min USD 10 max USD 100)
Interbank Transfer via SKN Free Free IDR 10,000 IDR 7,500
Interbank Transfer via RTGS Free up to 4 times per month and IDR 20,000 per transaction afterwards Free up to 4 times per month and IDR 15,000 per transaction afterwards IDR 35,000 IDR 25,000
Global Transfer USD 7 Free Not available Not available
In-house Transfer Free Free Free Free
e-statement Free Free Not available Not available
Banking Statement Printing Request
(fee per statement)
Last 3 months IDR 10,000 Free IDR 10,000 Free
4 to 6 months IDR 25,000 Free IDR 25,000 Free
7 to 12 months IDR 50,000 Free IDR 50,000 Free
Over a year before IDR 100,000 IDR 100,000 IDR 100,000 IDR 100,000

 


Transaction Limit via HSBC Internet Banking

Feature Non-Premier Premier
Mutual Fund Subscription (limit per transaction)
Minimum placement IDR 5,000,000 IDR 5,000,000
Maximum placement IDR 2,500,000,000 IDR 2,500,000,000
Multi Currency Deposit Account
Minimum Opening Balance
Indonesian Rupiah No limit No limit
Foreign Currency No limit No limit
Time Deposit Placement
Minimum IDR 5,000,000 IDR 5,000,000
Maximum IDR 2,500,000,000 IDR 2,500,000,000
Fund Transfer (daily maximum limit)
Telegraphic Transfer IDR 200,000,000 IDR 200,000,000
In-house Transfer (Own Account) IDR 2,500,000,000 IDR 2,500,000,000
In-house Transfer (3rd Party) IDR 200,000,000 IDR 200,000,000
Interbank Transfer (SKN or RTGS) IDR 200,000,000 IDR 200,000,000
Global Transfer (Me2Me) USD 100,000 equivalent USD 100,000 equivalent

Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
 
Multi-layer Verification

HSBC is commited to providing high levels of security to allow peace of mind for our customers. The introduction of Security Device adds an important layer of security to protect our Internet Banking customers from unauthorised access. The technology provides one of the most successful and convenient security measures available that best meets our customers’ need for flexibility and portability.

The Security Device is a small digital authentication generator (the size of a key ring) that generates a constantly changing, single-use six digit Security Code. When you activate your Security Device, it becomes unique to you only. No other Security Device can be used to access your Internet Banking account.

Certain online activities and transactions, eg. 3rd party account transfers, requires Security Code in order to add protection to you.

 


Secured Session & Automated Session Time-Out

At HSBC, 128-bit Secure Sockets Layer (SSL) Encryption technology, which is accepted as the industry standard level, is used within your Internet Banking session to encrypt your personal information before it leaves your computer in order to ensure no one else can read it. Depending on your browser setting, a pop-up window will appear to notify you that you will be entering a secured page.

As an additional security measure, our system will automatically log you off after a time-out period if there is no more activity within the session. This approach will help to protect you if you forget to log-off, or you unintentionally leave your computer unattended during an Internet Banking session.

 


Your Role in Security

To ensure Internet Banking security, HSBC would suggest you to adopt following measures:
  • Ensure your computer has the latest security updates and patches, the latest anti-virus and anti-spyware protection software at all times. Download updates regularly to ensure you have the latest protection.
  • Your password must be secure, unique and difficult to guess. It MUST NOT be shared with anyone. No one from HSBC will ask you for your Password.
  • DO NOT choose a Password that you use for other services (eg. public email accounts, social networking accounts). Your password for Internet Banking should be unique.
  • Change your Internet Banking password regularly.

Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
 
Getting started with HSBC Internet Banking Personal Internet Banking is easy and straight forward. You can register using either your ATM Card Number, or Credit Card Number, or Phone Banking Number (PBN) and its accompanying Personal Identification Number (PIN).

Follow the few steps below or see the online registration demo to guide you:
  1. Register here or alternatively go to the HSBC homepage and click on the “Register” button under “Internet Banking” in the right hand side box.
  2. Select either ATM Card or Phone Banking or Credit Card in the “Type of Number” drop-down list, then enter either your:
    • ATM Card Number, ATM Card Issue Number and ATM PIN.
    • PBN Number and PBN PIN.
    • Credit Card Number and Credit Card's ATM PIN.
  3. Set-up your personalised Username, Primary and Secondary passwords and your two pairs of Security Question and Answer.
  4. Enter your email address.
  5. Once you have completed steps 1-4, you can start to log on to HSBC Internet Banking using your username and your primary and secondary passwords.
    If you are holding Premier/Advance accounts and you haven’t received your Security Device upon your first account opening, we encourage you to immediately order a Security Device to enable full online banking experience.
If you do not have either HSBC ATM Card or Phone Banking Number or Credit Card Number, our branch staffs will be ready to help you to complete the registration.
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
 
Available Tutorial Demo

Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
 
  What if I forget my Username?
Should you forget your Username, you can call our Call Center to get assistance.
  What if I forget my Password?
Should you forget your Password, you can reset it directly from HSBC homepage, or simply click here.
  Why do I need an Online Security Device?
HSBC has made the decision to introduce Online Security Device, in addition to Username and Password, to offer better protection from a variety of potentially damaging attacks. The Online Security Device will generate Security Code which is required every time you are about to execute certain transactions that require higher security protection in Internet Banking. The Online Security Device provides you an enhanced level of security as access to your Internet Banking account is now based on a 2-step authentication process:


  How do I use the Online Security Device?
For certain online transaction types that require higher security protection, you will be required to input the Security Code generated by your Online Security Device. Simply click the button on the device, and a unique six-digit Security Code will be displayed.
  Does the battery need replacing?
The battery can last for around five years under normal usage. A low battery indication of "BATT" will appear on the LCD when the battery is running low. Should you receive this message, please contact our Call Center to order a replacement Online Security Device.
  What should I do if the Security Code is not accepted?
For security reasons, the unique six-digit Security Code is only considered valid for a certain period of time. If you input an expired Security Code, you will receive an error message. Please press the grey button on the device to obtain a new Security Code to enter. If the problem persists, please call our Call Center to get assistance.
  I am a frequent traveller, can I use the Online Security Device to logon to
  Internet Banking overseas?
You can use the Online Security Device to access HSBC Internet Banking regardless of your location. The Online Security Device has been designed to be small, light and easily transportable. If you typically use our online services from more than one location, we suggest that you attach your Online Security Device to an item that you are unlikely to leave behind i.e. keys, mobile phone, briefcase, etc.
  Can I keep more than 1 Online Security Device for the same account if I pay for
  an additional one?
For your increased protection, only one Online Security Device can be activated to one User ID at any time. Every Online Security Device is unique and cannot be duplicated. Only the individual in possession of the device can access the account. This means that a user can only have one Online Security Device to access their account and only one Online Security Device can be linked to an Internet Banking account at all time. This will prevent fraudsters from obtaining additional Online Security Devices to access unauthorized accounts.
  Are all accounts accessible via HSBC Internet Banking?
No. For example, joint accounts which you have previously indicated to us require both account holders to sign are not available, while loan accounts can only be viewed.
   Why my fund transfer is always not successful?
For additional protection, we require new Internet Banking users to send us a request to set the transfer limit. Simply send a message using the internal email feature in our Internet Banking.
  • Step 1 - Logon to HSBC Internet Banking
  • Step 2 - Click Contact centre at the left navigation box
  • Step 3 - Click Send message under the Contact centre
  • Step 4 - Select Internet-Set Limit as the Message Subject
  • Step 5 - Fill in the Content part by stating the limit you prefer:
  • Change internet banking transfer limits:
    • 1. Own account transfer: IDR ...
    • 2. Transfer to pre-designated payee: IDR ...
    • 3. Transfer to non-designated payee: IDR ...
  • Step 6 - Click Send button Your request will be completed within 2 business days.
  What Proof Do I Receive for Transfers Made through Internet Banking?
For your security, all transfers require your confirmation before the instruction goes through. Upon clicking Confirm button on the confirmation page, the instruction will be processed. For each instruction you will be given a unique Transaction Reference. This reference is your proof that the instruction has been accepted and processed. You will find this reference on the Acknowledgement page.
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)