ATM

What's New

	Now you can purchase top-up voucher and pay bills on HSBC ATM machines. As of March 2010, the available services are for payment of :
	• Telkomsel ( Simpati, Kartu As) • Indosat ( Mentari, Matrix, Star One, IM3) • Esia ( Postpaid and Prepaid ) • Telkom ( Fixed-line, Internet Speedy, Flexi postpaid )
	Number of ATMs in Bersama network has increased and is accessible in over 22,000 ATMs*.
	Enjoy FREE balance inquiry, cash withdrawal and fund transfer in all ATM with ATM Bersama logo up to 30 times per month. Additional transactions will be charged Rp 5.000 per transaction

About HSBC ATM

HSBC Automated Teller Machine (ATM) is a services provided by HSBC to provide convenient service for You to perform financial and non-financial through ATM HSBC 24/7 everyday.

Financial service would comprise of cash withdrawal, fund transfer, bill payment, etc. On top of that, You can perform non-financial (maintenance) transactions such as balance inquiry, pin change, view statement, etc.

How to Register and Activate ATM Card

Please visit one of our branches, and consult with our staff to assist you with registration process. Please activate your Debit Card when received, by performing any transaction in HSBC ATM.

How to transact in ATM

Please click here for step-by-step ATM transaction guide.

* Figure as of June 2010.

► In ATM HSBC Indonesia

Access to more than 120 ATMs in major cities in Indonesia; Jabodetabek, Surabaya, Medan, Semarang, Bandung and others.
Cash withdrawal in Rupiah and US Dollar.
Transfer fund online to other HSBC account and other banks’ account within ATM Bersama network.
Purchase a top-up voucher for your GSM or CDMA account such as Telkomsel (Simpati, Kartu AS), Indosat (Mentari, Star One, IM3), and Esia.
[►View guide ]
Pay your monthly bills such as : telephone fixed line, post paid mobile service (Kartu Halo, Matrix) and internet. [►View guide ]
Online HSBC credit card and personal loan payment through Transfer menu.
Access to up to 3 of Your HSBC accounts from one single card.
And more…

*coming soon

► In ATM Bersama Network

Access to more than 22.000 ATMs within ATM Bersama Network across Indonesia
30 FREE transactions per month (balance inquiry, cash withdrawal and fund transfer) in all ATM with ATM Bersama logo
Online HSBC credit card and personal loan payment through ATM Bersama ‘Transfer’ menu
Click here to see list of ATM Bersama members

► In ATM HSBC Overseas

Access to more or less 26.000 HSBC ATMs worldwide.
Balance Inquiry and Cash withdrawal in any HSBC ATM and affiliate around the world.

► In ATM Plus Around the World

Access to more than 1 million ATMs worldwide.
Balance inquiry and Cash withdrawal in ATMs with Plus network.

Tariff

Feature	Feature	Advance	Premier
HSBC ATM in Indonesia	Balance Inquiry	Free	Free
	Cash Withdrawal	Free	Free
	Transfer	Free	Free
HSBC ATM Overseas	Balance Inquiry	Free	Free
	Cash Withdrawal	IDR 15,000	Free*
	Transfer	Free	Free
ATM Bersama	Balance Inquiry, Cash Withdrawal & Transfer	Free 30 times/month**	Free 30 times/month**
ATM Plus	Balance Inquiry	Free	Free
	Cash Withdrawal	IDR 30,000	IDR 30,000
	Transfer	NA	NA

Applicable for HSBC Indonesia ATM Cardholders
*HSBC Premier customer will be charged IDR 15,000 for cash withdrawal at Wells Fargo Bank USA & ExpressNet Philippines
**additional transactions will be charged IDR 5,000 per transaction

Limit

Feature	Advance	Premier
Cash Withdrawal
maximum per account/day	IDR 10,000,000	IDR 10,000,000
maximum per card/day	IDR 15,000,000	IDR 20,000,000
In-house Transfer
maximum per card/day	IDR 25,000,000	IDR 50,000,000
Interbank Transfer
maximum per transaction	IDR 10,000,000	IDR 10,000,000
maximum per account/day	IDR 25,000,000	IDR 25,000,000

Applicable for HSBC Indonesia ATM Cardholders

Security tips

HSBC have always been committed to secure your banking transactions with the latest and multiple security protections that is available in your HSBC ATM card and in the HSBC ATM machines.

Your HSBC ATM card and all of the HSBC ATM machines have been equipped with "anti skimming device" that is able to protect you from any unauthorized transactions such as identity and information theft, fraudulent use of your card and many others, when used in HSBC ATMs.

On top of that, all HSBC ATMs are also equipped with a 24-hours security camera and the locations are patrolled regularly by our security officers.

To protect you more, here are some tips that might be useful for you:

1. Keep you HSBC ATM card in a safe place and put your signature on the authorized signature panel
located on the backside of the card, immediately upon receipt
2. Never disclose your PIN number to anyone and avoid to write it down
3. Regularly change your ATM PIN number with combinations that can not be easily guessed
4. Use different PIN number for each ATM card (if you have more than 1 ATM card)
5. Pay attention to your surroundings before, during and after you perform ATM transactions
6. Cover the keypad when you enter your PIN
7. Secure your ATM slip and regularly check your balance
8. Immediately call 24-hour HSBC Phone Banking services if you find any suspicious banking
transactions.

For more detailed information, please call 24-hour HSBC Phone Banking services

JABODETABEK

South Jakarta

Hero Tarogong

La Codefin

Carrefour Lebak Bulus

Warung Buncit Branch

Kemang Branch

Hero Gatot Subroto

World Trade Center Branch

Wisma Pondok Indah 2 Branch

Menara Mulia Building

Sentral Senayan I Branch

Pondok Indah Mall (PIM I)

Jakarta Stock Exchange Building

Plaza Semanggi

Plaza Kemang 88

Setiabudi One Building

EBC - Senayan City

Arcadia Office Park

EBC - Mall Ambassador

EBC - FX Plaza Sudirman

Boutique - Oakwood

Menara Karya

Pondok Indah Mall 2

Wisma Pondok Indah 2 Branch

BRI Tower 2

Wisma Melawai Branch

Plaza Kuningan Branch

Pacific Place

Four Seasons Hotel

Optik Melawai - Wijaya

Boutique - ITC Fatmawati

Talavera Office Park Branch

One Wolter Place

Central Jakarta

Wahid Hasyim Branch -

Plaza Indonesia Extention

Penang Bistro

Plaza Senayan

Menteng Executive Apartement

Citywalk

Senayan Golf Driving Range

Lokasari Plaza

Tanah Abang Branch

F1 Hotel Cikini

Plaza Indonesia

PELNI Building Branch

Grand Indonesia

Skyline Building (Menara Cakrawala)

Plaza Indonesia – EX

Wisma 46 Branch

HSBC Matraman

Indofood Tower

PELNI Building

West Jakarta

Tomang Branch

Puri Kencana Niaga

Mal Taman Anggrek

PX St. Moritz - Puri Indah

Puri Indah Mall

Central Park

Cengkareng Branch

Wisma AKR

East Jakarta

Gramedia Matraman

Cibubur Junction

Rawamangun Branch

Cibubur Branch

Jatinegara Branch

Pondok Gede Branch

Klender Branch

North Jakarta

Mall of Indonesia

Boutique - Emporium Pluit Mall

Mangga Dua Branch

Farmer Market - Mall Kelapa Gading 1

Sunter Branch (Ruko Bonachle)

Teluk Gong Branch

Pluit Branch

Kelapa Gading Branch

Boutique - Mall Kelapa Gading 3

Sunter Branch

Banten

McDonald Alam Sutera

Giant Bintaro CBD

Giant Villa Melati Mas

Farmer Market, Sumarecon Mall Serpong

Carrefour Daan Mogot

Bumi Serpong Damai (BSD) Branch

Supermal Karawaci

Jakarta International Airport

Soekarno Hatta Airport

Soekarno Hatta Airport Lounge 1

Bintaro Branch

Cipulir Branch

Bekasi

Boutique - Metropolitan Mall

Bekasi Timur Branch

Kalimalang Branch

Pulogebang Branch

Bogor

Bogor Siliwangi Branch

Bogor Warung Jambu Branch

Depok

Cinere Mall

Depok Branch

OTHER CITIES

Surabaya

Papaya Margorejo

Galaxy Mall

Pakuwon Trade Center

Darmo Park Branch

Surabaya Town Square

Manyar Branch

Airport Djuanda Surabaya

HR Muhammad Branch

Basuki Rachmat Branch

Semarang

Gayamsari Branch -

DP Mall

Wisma HSBC 1 F

Solo

Grand Mall

Gading Branch

Bandung

Martadinata Branch

Wisma HSBC

Setiabudhi Supermarket

Istana Plaza

Paris Van Java

Flamboyan Branch

Kopo Bandung Branch

Medan

Singapore Station SPBU

Glugur Branch

Wisma HSBC

Sun Plaza Branch

B&G Tower

Cambridge City

Katamso Medan Branch

Batam

Wisma Batamindo


1.	Other than in HSBC ATM, which other Bank’s Card can be used in HSBC ATM and what type of transactions can I do?
Cards with ATM Bersama logo - Cash withdrawal and inquiries and Inter-Bank Transfer Debit Card with Visa/Plus logo - Cash withdrawal and balance inquiry Credit Card with Visa/Plus logo - Cash withdrawal and balance inquiry ATM/Debit Card with China Union Pay logo - Cash withdrawal and balance inquiry
2.	Other than in HSBC ATM Indonesia, which other ATMs can my HSBC Card be used on and what type of transactions can I do?
ATMs with ATM Bersama Logo - Cash withdrawal and inquiries and Inter-Bank Transfer ATMs with Visa/Plus logo – Cash withdrawal and balance inquiry HSBC ATM Overseas – Cash withdrawal and balance inquiry
3.	What is ATM Bersama?
	ATM Bersama is the first shared ATM network in Indonesia. At present, ATM Bersama has over 70 members with more than 21,000 ATMs over all of Indonesia's provinces and countless of Indonesia's cities. The service provider aims to empower consumers to transact with participating banks’ ATM all across Indonesia. ATM Bersama provides many interbank facilities, including balance inquiry, cash withdrawal and real time-online transfer to other accounts of members of the shared network. Click here to view ATM Bersama member banks
4.	Is there a fee charged to HSBC Debit Card holder when doing ATM Bersama transactions?
	ATM Bersama transaction is FREE for the first 30 transactions per month for all HSBC account holders. Additional transactions will be charged IDR 5,000 per transaction.
5.	How do I pay for my HSBC credit card using ATM Bersama?
Step 1 : ATM/Debit Card and PIN Step 2 : Select “Transfer” or “Transfer to other Bank” Step 3 : Enter 041 (HSBC Bank Code) followed by Your 16 digit Credit Card / 12 digit Personal Loan number. Step 4 : Key in amount to be paid Step 5 : Verify your transaction detail Step 6 : Please take transaction slip
6.	What is HSBC Bank Code?
	HSBC Bank Code: 041
7.	How long does it take to process Credit Card and Personal Loan payment through ATM with ATM Bersama?
	Credit Card and Personal Loan payment through ATM with ATM Bersama is processed online. Your remaining balance will be credited immediately.
8.	What do I have to do if I lost my card?
	Contact HSBC 24-hour HSBC Phone Banking at (62 21) 5291 4722 or 0804 1 86 4722 (from all cities in Indonesia) or 64 722 (from mobile phone) to report card loss and request for a replacement.
9.	What do I have to do if I forgot my PIN?
	Contact HSBC 24-hour HSBC Phone Banking at (62 21) 5291 4722 or 0804 1 86 4722 (from all cities in Indonesia) or 64 722 (from mobile phone) to request for new PIN.
10.	Is there a fee to obtain a replacement card?
	Premier will obtain card at no charge. Non-Premier account holders will be charged Rp 25.000 for replacement card. Premier will obtain card at no charge.
11.	How long will it take to obtain a replacement card?
	Replacement card will be sent to customers within 5 – 10 working days depending on location.
12.	What could You do if You find HSBC ATM out of service?
	You can call and give your inquiries to HSBC 24-hour HSBC Phone Banking at (62 21) 5291 4722 or 0804 1 86 4722 (from all cities in Indonesia) or 64 722 (from mobile phone).

Next steps