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ATM

  • Overview
  • Features and Benefits
  • Tariff and Limit
  • Security Tips
  • ATM Location
  • FAQ
What's New

Now you can purchase top-up voucher and pay bills on HSBC ATM machines. As of January 19th 2016, the available services are:
  • Telkomsel Postpaid (Kartu Halo)
  • Telkomsel Prepaid (Simpati, Kartu As)*
  • Indosat Postpaid (Matrix)
  • Indosat Prepaid (Mentari, IM3)
  • XL Postpaid
  • XL Prepaid
  • Esia Postpaid
  • Esia Prepaid
  • Telkom Flexi
  • Internet Telkom
  • PLN
Number of ATMs in Bersama network has increased and is accessible in over 61,900 ATMs**.

Enjoy FREE balance inquiry, cash withdrawal and fund transfer in all ATM with ATM Bersama logo up to 30 times per month. Additional transactions will be charged Rp7.500 per transaction.

* Top-up voucher tariif Rp1,500/transaction
** Figure as of June 2015


 


About HSBC ATM

HSBC Automated Teller Machine (HSBC ATM) is a services provided by HSBC to provide convenient service for You to perform financial and non-financial through HSBC ATM 24/7 everyday.

Financial service would comprise of cash withdrawal, fund transfer, bill payment, etc. On top of that, You can perform non-financial (maintenance) transactions such as balance inquiry, pin change, view statement, etc.

 


How to Register and Activate ATM Card

Please visit one of our branches, and consult with our staff to assist you with registration process. Please activate your Debit Card when received, by performing any transaction in HSBC ATM.

 


How to transact in ATM

Please click here for step-by-step ATM transaction guide.

Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
  • Access to more than 95 ATMs in major cities in Indonesia; Jabodetabek, Surabaya, Medan, Semarang, Bandung and Batam.

  • Cash withdrawal in Rupiah.

  • Transfer fund online to other HSBC account and other banks’ account within ATM Bersama network.

  • Purchase a top-up voucher for your GSM or CDMA account such as Telkomsel (Simpati, Kartu AS), Indosat (Mentari, Star One, IM3), XL, and Esia. [►View guide ]

  • Pay your monthly bills such as : telephone fixed line, post paid mobile service (Kartu Halo, Matrix, XL) and internet.* [►View guide ]
    *Starting October 2011, Postpaid Telkom bill payment (PSTN, Speedy, Flexi) will be charged for administration fee Rp2,500/transaction

  • Online HSBC credit card and personal loan payment through Transfer menu.

  • Access to up to 3 of Your HSBC accounts from one single card.

  • And more…
  • Access to more than 61,000 ATMs within ATM Bersama Network across Indonesia
  • 30 FREE transactions per month (balance inquiry, cash withdrawal and fund transfer) in all ATM with ATM Bersama logo
  • Online HSBC credit card and personal loan payment through ATM Bersama ‘Transfer’ menu
  • Click here to see list of ATM Bersama members
  • Access to more than 39,000 HSBC ATMs worldwide.
  • Balance Inquiry and Cash withdrawal in any HSBC ATM and affiliate around the world.
  • Access to more than 1 million ATMs worldwide.
  • Balance inquiry and Cash withdrawal in ATMs with Plus network.
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
Feature Advance Premier
HSBC ATM in Indonesia Balance Inquiry Free Free
Cash Withdrawal Free Free
Transfer Free Free
HSBC ATM Overseas Balance Inquiry Free Free
Cash Withdrawal IDR 15,000 Free*
Transfer Free Free
ATM Bersama Balance Inquiry Free 30 times/month** Free 30 times/month**
Cash Withdrawal Free 30 times/month** Free 30 times/month**
Transfer Free 30 times/month** Free 30 times/month**
ATM Plus Balance Inquiry Free Free
Cash Withdrawal IDR 30,000 IDR 30,000
Transfer NA NA
Applicable for HSBC Indonesia ATM Cardholders
*HSBC Premier customer will be charged IDR 15,000 for cash withdrawal at Wells Fargo Bank USA & ExpressNet Philippines
**additional transactions will be charged IDR 7,500 per transaction
Feature Advance Premier
Cash Withdrawal    
maximum per account/day IDR 10,000,000 IDR 10,000,000
maximum per card/day IDR 15,000,000 IDR 20,000,000
In-house Transfer    
maximum per card/day IDR 25,000,000 IDR 50,000,000
Interbank Transfer    
maximum per transaction IDR 25,000,000 IDR 25,000,000
maximum per account/day IDR 25,000,000 IDR 25,000,000
Applicable for HSBC Indonesia ATM/Debit Cardholders
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
Security tips

HSBC have always been committed to secure your banking transactions with the latest and multiple security protections that is available in your HSBC ATM card and in the HSBC ATM machines.

Your HSBC ATM card and all of the HSBC ATM machines have been equipped with "anti skimming device" that is able to protect you from any unauthorized transactions such as identity and information theft, fraudulent use of your card and many others, when used in HSBC ATMs.

On top of that, all HSBC ATMs are also equipped with a 24-hours security camera and the locations are patrolled regularly by our security officers.

To protect you more, here are some tips that might be useful for you:
  1. Keep you HSBC ATM card in a safe place and put your signature on the authorized signature panel located on the backside of the card, immediately upon receipt.
  2. Never disclose your PIN number to anyone and avoid to write it down.
  3. Regularly change your ATM PIN number with combinations that can not be easily guessed.
  4. Use different PIN number for each ATM card (if you have more than 1 ATM card).
  5. Pay attention to your surroundings before, during and after you perform ATM transactions.
  6. Cover the keypad when you enter your PIN.
  7. Secure your ATM slip and regularly check your balance.
  8. Immediately call 24-hour HSBC Phone Banking services if you find any suspicious banking transactions.
For more detailed information, please call 24-hour HSBC Phone Banking services.

Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
JABODETABEK

 


OTHER CITIES
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
  • Cards with ATM Bersama logo - Cash withdrawal and inquiries and Inter-Bank Transfer.
  • Debit Card with Visa/Plus logo - Cash withdrawal and balance inquiry.
  • Credit Card with Visa/Plus logo - Cash withdrawal and balance inquiry.
  • ATM/Debit Card with China Union Pay logo - Cash withdrawal and balance inquiry.
  • ATMs with ATM Bersama Logo - Cash withdrawal and inquiries and Inter-Bank Transfer
  • ATMs with Visa/Plus logo – Cash withdrawal and balance inquiry
  • HSBC ATM Overseas – Cash withdrawal and balance inquiry
ATM Bersama is the first shared ATM network in Indonesia. At present, ATM Bersama has over 70 members with more than 61,000 ATMs over all of Indonesia's provinces and countless of Indonesia's cities. The service provider aims to empower consumers to transact with participating banks’ ATM all across Indonesia. ATM Bersama provides many interbank facilities, including balance inquiry, cash withdrawal and real time-online transfer to other accounts of members of the shared network.

Click here to view ATM Bersama member banks
ATM Bersama transaction is FREE for the first 30 transactions per month for all HSBC account holders. Additional transactions will be charged IDR 5,000 per transaction.
  • Step 1 : ATM/Debit Card and PIN
  • Step 2 : Select “Transfer” or “Transfer to other Bank”
  • Step 3 : Enter 041 (HSBC Bank Code) followed by Your 16 digit Credit Card / 12 digit Personal Loan number.

                   
  • Step 4 : Key in amount to be paid
  • Step 5 : Key in transaction reference no
  • Step 6 : Verify your transaction detail
  • Step 7 : Please take transaction slip
HSBC Bank Code: 041
Credit Card and Personal Loan payment through ATM with ATM Bersama is processed online. Your remaining balance will be credited immediately.
Contact HSBC 24-hour HSBC Phone Banking at (62 21) 5291 4722 or 0804 1 86 4722 (from all cities in Indonesia) or 64 722 (from mobile phone) to report card loss and request for a replacement.
Contact HSBC 24-hour HSBC Phone Banking at (62 21) 5291 4722 or 0804 1 86 4722 (from all cities in Indonesia) or 64 722 (from mobile phone) to request for new PIN.
Premier will obtain card at no charge. Non-Premier account holders will be charged Rp 25.000 for replacement card. Premier will obtain card at no charge.
Replacement card will be sent to customers within 5 – 10 working days depending on location.
You can call and give your inquiries to HSBC 24-hour HSBC Phone Banking at (62 21) 5291 4722 or 0804 1 86 4722 (from all cities in Indonesia) or 64 722 (from mobile phone).
Have a question?

Contact 24-hours HSBC Phone Banking        services at:
  • 64722 (from your mobile phone)
  • (021) 5291 4722 (for jabodetabek area)
  • 0804 186 4722 (from other cities)
Issued by The Hongkong and Shanghai Banking Corporation Limited Jakarta branch, which is registered and supervised by Financial Services Authority (OJK)