Terms and Conditions of Credit Card Transaction

 

Products and Services Covered

The Automated Telephone Service (the "Credit Card Phone Banking Service") provided by the Bank covers:

• Inquiry on credit card balance, payment and reward points balance;
• Reporting a lost or stolen credit card;
• Requests for credit card statement copy and Credit Card ATM PIN advice;
• Access to Cardholder's HSBC banking account and rate enquiries;
• Other transactions that the Bank may introduce.

Personal Identification Number (PIN)

Cardholder will be issued a Credit Card Phone Banking Service Personal Identification (PIN) which shall be assigned to Cardholder by the Bank, and known only to Cardholder as pertaining to Cardholder's relevant Credit Card & Banking Accounts, to enable Cardholder to initially access Cardholder's Credit Card & Banking Account, and effect permitted transactions/instructions through the automated telephone service, and which Cardholder may replace with a PIN of Cardholder's choice. Cardholder shall be fully responsible in all circumstances for any matter related to the use of Cardholder's PIN and agree to keep Cardholder's PIN (whether Bank assigned or the replacement PIN of Cardholder's choice) confidential at all times and Cardholder shall not pulge the same to any other person for any reason whatsoever. Cardholder's non-compliance with this provision shall relieve the Bank of any accountability for any loss, claim, damage, cost or expense arising from the use of Cardholder's PIN to effect any transaction relating to Cardholder's Credit Card & Banking Account(s). In addition, Cardholder also agree to indemnify and save the Bank harmless against any potential loss, claim, damage, cost or expense which may be suffered by the Bank arising out of Cardholder's non-compliance of the aforementioned provision. Any transactions/instructions effected using Cardholder's PIN shall be conclusively presumed to be authorised by Cardholder. Cardholder further agree and undertake to immediately report by telephone, and confirm in writing immediately following such report, the loss or Cardholder's awareness that Cardholder's PIN has fallen into the hands of an unauthorised person. Any losses due to withdrawal, debit, or transfer of funds using Cardholder's Phone Banking PIN prior to receipt by the authorized officer of the Bank of Cardholder's written confirmation shall be for Cardholder's sole account.

Telephone Instructions

Cardholder agree that the Bank, at its sole discretion, is entitled to act on the instructions received from Cardholder by telephone, which the Bank reasonably believes emanated from Cardholder by the use of Cardholder's Credit Card Phone Banking Service PIN or some other form of identification. The Bank reserves the right not to act on Cardholder's telephone instruction without any duty to give its reasons for such refusal to act, or to require Cardholder to confirm Cardholder's telephone instructions in writing even though Cardholder gave the Bank the correct and valid PIN or some identification we required from Cardholder, and to refrain from acting until receipt of the Bank's authorized officer of Cardholder's written confirmation. Cardholder agree further that the Bank shall not be liable for acting in good faith based on telephone instructions which it believes emanated from Cardholder. The Bank shall not have any duty to verify the identity of the person giving instructions by any means other than Cardholder's PIN or a form of identification we may require.

Telephone Instruction Documentation

The Bank reserves the right to destroy any documents relating to Cardholder's telephone instructions through Credit Card Phone Banking service within 12 (twelve) months from the relevant transaction date.

Supplementary

If any cardholder has one or more supplementary cards, the Bank may issue Credit Card Phone Banking service PINs to some or all of Cardholder. In such cases, the Bank may implement instructions from such Account/s which are received from any one of Cardholder using any of the Phone Banking service PINs issued, or such Credit Card Phone Banking service PINs substituted by each of Cardholder.

Report of Lost Credit Card

Cardholder may report the lost of Cardholder's credit card by phone at any time. Cardholder's lost card will be blocked immediately, or within the relevant period specified in these Terms and Conditions and amendments hereto, to prevent the fraudulent use thereof. Cardholder shall, however, continue to be liable for transactions, and shoulder any loss or damage, using the lost cards that were executed or incurred prior to the receipt by the authorized officer of the Bank of Cardholder's written confirmation of the loss.