About Your Credit Card

ABOUT YOUR CREDIT CARD

Your HSBC Platinum Visa credit card contains an embedded chip that provides additional security by protecting the customer from improper use and data forgery. Your credit card chip is valid and accepted in all countries, and can also be used at ATMs, for online transactions and so on, exactly like a standard magnetic strip-based credit card.

1. Card Number

This is your card’s unique number. Please include this number in all correspondence with HSBC. Write your card number clearly when paying your credit card bills.

 

2. Your Name

Only you are eligible to use this card. Please check that your name is correctly spelled on your card as soon as you receive it.

 

3. Validity Date

Your card is valid from the date you receive and activate it on the month shown until the last day of the month shown.

 

4. Chip

Your card’s chip contains personal information that provides better security and convenience when making transactions.

 

5. 24-Hour HSBC Platinum Assistant

You can contact our 24-hour helpline on (021) 500 501 within Indonesia, or on (62-21) 2552 6555 from overseas.

 

6. Magnetic Strip

Important information about your credit card is stored on this strip. Please keep the strip away from magnets, and avoid scratching it.

 

7. Signature Sticker

For your security, ensure that you sign your card over the sticker using your usual signature, in indelible ink.

Additional Card Information

You can nominate a family member or friend over the age of 17 years as an Additional Card Holder. All costs incurred on the Additional Card will appear in your monthly statement and be your full responsibility.

To obtain an Additional Card, contact our 24-hour HSBC Platinum Assistant on (021) 500 501 within Indonesia, or on (62-21) 2552 6555 from overseas, or fill in an Additional Credit Card application form at your nearest branch