Utility Payment | HSBC Indonesia

BestBill is one of HSBC credit card features that enable cardholders to pay their routine/monthly bill through auto debet from HSBC credit card.

By registering your electricity, phone, water, mobile phone, internet, cable tv and other available utility billing into HSBC BestBill, you will enjoy following benefits :

Remember only your HSBC credit card billing statement, and forget other bills' duedate.
All bills are consolidated into your HSBC credit card billing statement.
No more queuing at ATM or payment lockets to pay up bills.
No administration fee (except: IDR5,000 for each PLN electricity payment transaction & IDR 2,000 for each Telkom, Flexi, Speedy payment transaction).
Earn reward points for your BestBill transaction, one point for every IDR1,000 payment.

How to register

Register here and we will contact you to confirm your registration.

2. or contact 24-hours HSBC Phone Banking services at:

64722 (from your mobile phone)
or (021) 5291 4722 (for jabodetabek area)
or 0804 186 4722 (from other cities)

Available BestBill billers are :

► When will the service be effective if I register now ?

For any registration confirmed up to 25th of the month, the service will be effective within the following month.

Note: if you register online, you will be contacted by HSBC to confirm your registration request.

Illustration: For registration of mobile phone utility confirmed on 24 April 2009, the auto-debit payment via credit card will start by May 2009. However, if the registatrion was confirmed on 26 April 2009, then auto-debit shall only be effective starting June 2009.

► Will there be any bill payment proof ?

The proof of each utiliy bill payment will be printed on your credit card billing statement, complete with following details : payment period, amount paid, utility id, and type of biller.

► Do I need to re-register if my card number change ?

No, auto-switch will take place for any registered-utilities from old card to new card number (changed due to card expired, card upgrade, or replaced due to lost/stolen) during the activation of the new card number.

► Do I need to re-register if my utility ID change ?

Utility ID refers to previous registered ID, like electricity id, phone or mobile phone number, etc. If such registered IDs change (either due to moving address or changes of telecomunication number), then it is strongly recommended that cardholder call our 24-hours HSBC Phone Banking services for re-registration. Such effort is appreciated to maintain successful payment following the change of the ever registered ID.

► Will there be any alert if the BestBill auto-debit failed ?

Yes, alert will be sent via SMS to cardholder contactable mobile phone. Hence it is strongly recommended that cardholder maintain update their contactable mobile phone number by informing 24-hours HSBC Phone Banking services at 021 5291 4722 or 6 4722 (from mobile phone) or 0804 186 4722 (from remote regions).

► How to cancel my BestBill registration ?

For BestBill cancellation, simply contact 24-hours HSBC Phone Banking services at 021 5291 4722 or 6 4722 (from mobile phone) or 0804 186 4722 (from remote regions). The cancellation will be effective by 1st date of the following month.

HSBC Visa and MasterCard primary credit cardholder, including Classic, Gold, Platinum, and Premier which are issued by HSBC Indonesia (hereinafter referred to as "Cardholder"), hereby represent and warrant that all written and verbal information and statement given at the time of registration is the completed, accurate and comprehensive information and statement.
HSBC BestBill registration accepted on 1st – 25th day of the running month will be effective on the next month. The registration accepted after the 25th day of the running month will be effective on the next two months.
Should the primary credit card have insufficient limit or the card status does not allow for processing at the time of auto-debit, HSBC cannot perform bill payment for the running month. Therefore Cardholder must settle its bill payment directly to the respective Biller. Should this occur, HSBC is excluded from any dispute arises from Cardholder and other third party.
The printed bill payment charges in cardholder’s HSBC Billing Statement may vary depending on the billing statement’s printing date.
For changes made to BestBill facility, including update, addition, and closure, Cardholder is obliged to contact 24-hour HSBC Phone Banking Services at (021) 5291 4722 or 0804 186 4722 (from all cities in Indonesia) or 6 4722 (from mobile phone). The effective closing date for BestBill facility is one month after the closing request is made by cardholder.
Should HSBC requires Cardholder to have credit card replacement due to the following reasons but not limited to: card lost, card expired, and fraud block, then HSBC BestBill facility will be transferred automatically to the new credit card.
PLN auto-debit bill payment will be charged with administration fee of IDR 5,000 (five thousand Rupiah) and Telkom, Flexi, Speedy auto-debit bill payment will be charged with administration fee of IDR 2,000 (two thousand Rupiah). Administration fee will be charged is payment is successful and will be charged to Cardholder’s credit card.
Receipt printing request is only available for PLN and TELKOM. There is a charge of IDR 2,500 (two thousand five hundred Rupiah) per printing request which will be charged to Cardholder’s credit card.
Should there be unsuccessful auto-debit bill payment for 3 (three) months consecutively, HSBC has the rights to close HSBC BestBill facility without any notification to Cardholder.
All complaints regarding charges amount made through HSBC BestBill must be directed to the respective Biller. Furthermore, such complaint does not waive Cardholder’s responsibility to fulfill the payment of transaction amount billed in the HSBC Credit Card Billing Statement.
Cardholder or Cardholder’s authority is releasing HSBC from any responsibilities related to any failure or delayed auto-debit processing caused by Cardholder’s or Biller’s negligence.
HSBC may amend and/or add terms and conditions by giving no later than 7 (seven) business day-notice to the Cardholder prior to such amendment is effective.

Billers Available : Telkom, Flexi, Speedy, PLN, Palyja, Indosat, XL, Telkomsel, Indovision, IM2, SmartFren, Fisr Media

BestBill

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