BestBill

Terms & Conditions

1.

HSBC Visa and MasterCard primary credit cardholder, including Classic, Gold, Platinum, and Premier which are issued by HSBC Indonesia (hereinafter referred to as "Cardholder"), hereby represent and warrant that all written and verbal information and statement given at the time of registration is the completed, accurate and comprehensive information and statement.

2.

HSBC BestBill registration accepted on 1st – 25th day of the running month will be effective in the next month's billing cycle. The registration accepted after the 25th day of the running month will be effective in the next two months' billing cycle.

3.

Should the primary credit card have insufficient limit or the card status does not allow for processing at the time of auto-debit, HSBC cannot perform bill payment for the running month. Therefore Cardholder must settle its bill payment directly to the respective Biller. Should this occur, HSBC is excluded from any dispute arises from Cardholder and other third party.

4.

The printed bill payment charges in cardholder’s HSBC Billing Statement may vary depending on the billing statement’s printing date.

5.

For changes made to BestBill facility, including update, addition, and closure, Cardholder is obliged to contact 24-hour HSBC Phone Banking Services at (021) 5291 4722 or 0804 186 4722 (from all cities in Indonesia) or 6 4722 (from mobile phone). The effective closing date for BestBill facility is one month after the closing request is made by cardholder.

6.

Should HSBC requires Cardholder to have credit card replacement due to the following reasons but not limited to: card lost, card expired, and fraud block, then HSBC BestBill facility will be transferred automatically to the new credit card.

7.

For PLN auto-debit bill payment, there is an administration fee of IDR 5,000 (five thousand Rupiah) per successful bill payment which will be charged to Cardholder’s credit card.

8.

Receipt printing request is only available for PLN and TELKOM. There is a charge of IDR 2,500 (two thousand five hundred Rupiah) per printing request which will be charged to Cardholder’s credit card.

9.

Should there be unsuccessful auto-debit bill payment for 3 (three) months consecutively, HSBC has the rights to close HSBC BestBill facility without any notification to Cardholder.

10.

All complaints regarding charges amount made through HSBC BestBill must be directed to the respective Biller. Furthermore, such complaint does not waive Cardholder’s responsibility to fulfill the payment of transaction amount billed in the HSBC Credit Card Billing Statement.

11.

Cardholder or Cardholder’s authority is releasing HSBC from any responsibilities related to any failure or delayed auto-debit processing caused by Cardholder’s or Biller’s negligence.

12.

HSBC may amend and/or add terms and conditions by giving no later than 7 (seven) business day-notice to the Cardholder prior to such amendment is effective.