Retail Banking and Wealth Management (RBWM)

Retail Banking & Wealth Management (RBWM)

	RBWM owns the responsibility of building customer experience in Personal Banking, Cards and Personal Loans by ensuring high quality standard services as part of the Customer Satisfaction through integration of Branches, Remote Banking Services and Electronic Channels. The team members are expected to work as a team from product proposition, sales and service quality, until the supporting units to leverage the customers’ contact channels through prompt and knowledgeable responses and solution with opportunities to identify sales that ends to the business profitability.

ADVANCE EXECUTIVE

Code: ADV EXE PFS – 11

Jakarta, Surabaya, Semarang, Medan, Bandung

Responsibility :

The job holder is responsible to establish and grow consumer banking business by exploring and securing sales opportunities from the mid-market customers. He/she will be responsible for the asset growth (i.e. CASA) and revenue generation through the sale of Wealth Management and Consumer Asset products. He/She needs to maintain high sales and service quality standard by ensuring all sales activities conducted are compliant to the business requirements and QA standards.

Requirements :

	Hold a Bachelor degree from a reputable university.
	Has a minimum of 1 year working experience in sales and/or service background in the area of Financial Institution or Banking Industry.
	Strong network and customer base in the assigned market segment is preferable.
	Familiar with financial markets, investment products where applicable.
	Proficiency in English and Computer Literate (MS Office) are required.
	Strong passion in selling activities.
	Excellent interpersonal skills with service culture.
	Able to work with a team.

SENIOR ADVANCE EXECUTIVE

Code: Sn ADV EXE PFS – 11

Jakarta, Surabaya, Semarang, Medan, Bandung

Responsibility :

Responsible to establish and grow consumer banking business by exploring and securing sales opportunities from the mid-market customers and proactively cross-selling banking products offered, such as investment, insurance and structured products to the existing HSBC Advance customers. Responsible to offer qualified HSBC Advance customers to convert to HSBC Premier’s segment. Maintain high sales and service quality standard by ensuring all sales activities conducted are compliant to the business requirements and QA standards.

Requirements :

	Hold a minimum of Bachelor degree from
	Has minimum of 2 years working experience in the retail banking sales.
	Hold investment and insurance accreditation, such as Waperd and AAJI.
	Excellent knowledge in retail banking products, financial markets and investment products.
	Proficiency in English and Computer Literate (MS Office). Conversant in Mandarin is a plus
	Excellent interpersonal skills, strong sales driven with service culture
	Able to work with a team

RELATIONSHIP MANAGER – HSBC PREMIER

Code: RM HP PFS – 11

Jakarta, Surabaya, Semarang, Medan, Bandung

Responsibility :

Responsible to establish and grow valuable long term relationship with HSBC Premier customers and to maximize business opportunities from other customer segments in order to contribute to growing consumer banking business.

Requirements :

	Hold Bachelor’s or Master’s degree
	Has minimum 3 years working experience in Consumer Banking Sales or Relationship Management
	Experience of working with high net worth individuals with proven ability to achieve sales targets
	Hold investment and insurance accreditation, such as Waperd and AAJI
	Strong knowledge on Wealth Management, financial markets and investment products
	Possess General Banking & Wealth Management knowledge
	Proficiency in English and Computer Literate (MS Office). Conversant in Mandarin is a plus
	Excellent interpersonal skills, strong sales driven with service culture
	Has commercial acumen, marketing orientation, pleasant personality, demonstrate high degree of credibility and integrity
	Able to work with team

PREMIER BANKING SPECIALIST

Code: PBO PFS – 11

Jakarta, Bandung

Responsibility :

Responsible to acquire new customers in HSBC Premier segment and sell Wealth Management products. As a Premier Banking Specialist, an intensive training development will be available to support the performance. During the start of service, a Premier Banking Specialist will represent HSBC and will be paired with a mentor in developing network and relationship with prospective customers and colleagues in the Bank.

Requirements :

	Hold a minimum of Bachelor Degree
	Has minimum of 1 year working experience in retail sales
	Has basic banking knowledge
	Possess excellent communication and presentation skill

PREMIER BANKING SPECIALIST

Code: PBO PFS – 11

Surabaya, Semarang, Medan

Responsibility :

Requirements :

	Hold a minimum of Bachelor Degree.
	Open for Fresh Graduates.
	Has basic banking knowledge
	Possess excellent communication and presentation skill

INVESTMENT PRODUCT SPECIALIST

Code: IPS PFS – 11

Jakarta, Surabaya, Semarang, Medan, Bandung

Responsibility :

Responsible to conduct investment product training to Sales team and provide support to day-to-day sales activities in order to achieve the overall Branch’s investment sales target.

Requirements :

	Hold Bachelor’s or Master’s degree
	Has minimum of 2 years working experience in Investment or Banking institution
	Possess comprehensive investment product knowledge
	Hold investment and insurance accreditation, such as Waperd and AAJI
	Possess good knowledge on Economics indicators and awareness on currency, equity and bond markets
	Possess understanding of customers’ preferences
	Possess strong public speaking skill, commercial acumen, marketing orientation, success driven, pleasant personality and high degree of integrity
	Proficiency in English and Computer Literate (MS Office) are required
	Able to work with team

INSURANCE SPECIALIST

Code: IS PFS – 11

Jakarta, Surabaya, Semarang, Medan, Bandung

Responsibility :

Responsible to conduct insurance product training to Sales team and provide support to day-to-day sales activities in order to achieve the overall Branch’s investment sales target.

Requirements :

	Hold a minimum of Bachelor degree.
	Has minimum of 2 years working experience in Insurance or Banking institution
	Possess comprehensive insurance product knowledge
	Hold insurance and investment accreditation, such as AAJI and Waperd.
	Possess understanding of customers’ preferences.
	Possess strong public speaking skill, commercial acumen, marketing orientation, success driven, pleasant personality and high degree of integrity.
	Proficiency in English and Computer Literate (MS Office).
	Able to work with team.

FOREIGN EXCHANGE SPECIALIST

Code: FS PFS – 11

Jakarta

Responsibility :

Responsible to provide support to day-to-day sales activities in order to achieve the Branch’s Foreign Exchange business sales target.

Requirements :

	Hold a minimum of Bachelor degree.
	Has minimum of 2 years working experience in Foreign Exchange or Banking institution.
	Possess comprehensive foreign exchange product knowledge
	Hold investment accreditation, such as Waperd
	Possess good knowledge on Economics indicators and awareness on currency, equity and bond markets.
	Possess understanding of customers’ preferences
	Possess strong public speaking skill, commercial acumen, marketing orientation, success driven, pleasant personality and high degree of integrity
	Proficiency in English and Computer Literate (MS Office)
	Able to work with team

MANAGER BRANCH SALES PREMIER

Code: MGR BSP PFS – 11

Jakarta

Responsibility :

Responsible to lead a team of HSBC Premier Relationship Managers and proactively support day-to-day sales activities, as well as to initiate local events and promotions in order to achieve branch sales target.

Requirements :

	Hold a minimum of Bachelor degree
	Has minimum of 3 years working experience in leading sales team of Wealth Management business in Banking or Financial Institutions
	Hold investment and insurance accreditation, such as Waperd and AAJI
	Possess General Banking and Wealth Management knowledge
	Possess understanding of customers’ preferences
	Possess strong leadership behaviour, motivational skill, communication, commercial acumen, marketing orientation, service orientation, success driven, pleasant personality, and high degree of integrity
	Proficiency in English and Computer Literate (MS Office)

EXPRESS SERVICE REPRESENTATIVE

Code: ESR PFS – 11

Jakarta, Surabaya, Semarang, Medan, Bandung

Responsibility :

Responsible to welcome the walk-in customers as Bank’s first point of contact. Provide the standard product and service assistance to potential and existing customers with highly service orientation.

Requirements :

	Hold a minimum of Bachelor Degree.
	Open for Fresh Graduates.
	Proficiency in English and Computer Literate (MS Office). Conversant in Mandarin is a plus.
	Possess pleasant personality, service orientation, excellent communication skill, strong success driven, commercial acumen and high degree of integrity
	Able to work with team

TELLER

Code: TLR PFS – 11

Jakarta, Surabaya, Semarang, Medan, Bandung

Responsibility :

Responsible to handle over-the-counter transactions, such as cash withdrawal, cash deposit, Demand Draft, Travellers Cheques, and wire transfers, both in Local and Foreign currencies. These are one-stop transaction as part of the Bank’s professional service standard to customers.

Requirements :

	Hold a minimum of Bachelor Degree.
	Open for Fresh Graduates.
	Has knowledge and experience on standard banking transaction.
	Proficiency in English and Computer Literate (MS Office).
	Possess pleasant personality, service orientation, excellent communication skill, strong success driven, commercial acumen and high degree of integrity.
	Able to work with team.

BACK OFFICE

Code: STF MIA PFS – 11

Jakarta, Surabaya, Semarang, Medan, Bandung

Responsibility :

Responsible to handle in-branch operations, such as administrative function, operational activities and other functions in the Bank in supporting customer transactions.

Requirements :

	Hold a minimum of Bachelor Degree.
	Open for Fresh Graduates.
	Has knowledge and experience on standard banking transaction
	Proficiency in English and Computer Literate (MS Office).
	Possess pleasant personality, service orientation, excellent communication skill, strong success driven, commercial acumen and high degree of integrity.
	Able to work with team

MANAGER SALES AMANAH

Code : MGR SLS AMH - PFS 11

Semarang

Responsibility :

Responsible to lead the sales, service and operations of Syariah Banking.

Requirements :

	Hold a minimum of Bachelor Degree
	Has minimum of 5 years working experience in leading banking sales, services, and operations
	Possess strong Syariah Banking knowledge
	Possess strong success driven in opening up new markets for sales team and has networks in Moslem’s communities who have interests for Syariah Banking.
	Possess strong leadership behaviour, motivational skill, communication, commercial acumen, marketing orientation, service orientation, pleasant personality and high degree integrity
	Conversant in relevant banking compliances and banking system, procedure, as well as controls.

RELATIONSHIP OFFICER AMANAH

Code : WM AMN MDN PFS –11

Medan

Responsibility :

Responsible to handle Syariah Banking customers by introducing, offering and cross-selling Syariah products in contribution to the growth of HSBC Amanah Banking.

Requirements :

	Hold a minimum of Bachelor Degree
	Has minimum of 1 year working experience in Syariah or Finance banking sales and/or service
	Has network and customer base in the respective market segment
	Familiar with Syariah retail banking products
	Possess strong passion in selling activities
	Has excellent communication skill, interpersonal skill, service culture and high degree of integrity

MI AND ANALYTICS

Code : MIA JAK PFS – 11

Jakarta

Responsibility :

Responsible to enrich and maintain quality of customers’ data in order to manage and facilitate the implementation of data into analytical and reporting activities. Regularly improve insights through developing, managing and enhancing comprehensive dashboards in order to support business activities and presenting the analytical results.

Requirement :

	Hold a minimum of Bachelor degree
	Backgrounds in Applied Information Technology, Informatics or Computer Science with hands-on experience in Management Information
	Has minimum of 1 year working experience as System Analyst in financial institution or consultant
	Has strong logical analysis skill and like to work with data. Additional knowledge in systems design and programming skill is a plus.
	Proficiency in Management Information (MI), English and Computer Literate (MS Office and MS Access)
	Possess excellent communication skill, pleasant personality, high degree of integrity, strong level of accuracy and task driven
	Able to work with a team

Available Positions

Available List

Other Job Position

Next steps