Listening to your comments

At HSBC we are committed to provide you with first-class services and effectively deliver the products and services you need.
 

If for any reason you are not entirely satisfied with our service, you may submit your concerns or suggestions to us and referring to your input, we will make relevant enquiries and also take steps to prevent the problem happening again, where applicalble.
 

Your concerns or suggestions are important to us to improve the products and services we offer to you.

Thank you for banking with HSBC.

Should you have any complaints regarding our services, you may raise them to us through the following options:

Option 1
The easiest way to extend your complaints to the Bank is to contact our Customer Service Representative at the nearest branch.

Option 2
Or you may choose to use the following channels:
 

Call :
24-hours HSBC Phone Banking
(+6221) 5291 4722* or
64722* (from mobile phone)

Send an email:
visit www.hsbc.co.id, then login to online@hsbc and use your internet banking account to send your message to us.

* To help us continue improving our products and services, and for security purposes. we may monitor and record your telephone call with us.